Sprout Social

“Sprout Social is a genuinely good product. The analytics, reporting, and social inbox are best-in-class. The problem is the price. $199 per seat per month just to get started. That's not a typo. A 3-person marketing team pays $597/month — almost $7,200 a year — and that only covers 5 social profiles. Most people aren't leaving because the tool is bad. They're leaving because the bill doesn't match what they actually use it for. The other common complaints: social listening, competitor analysis, ”

“Hello everyone, I recently began a new position in social media for a small organization. Previously they had been using Sprout Social for idk how long. One of the first things I noticed is that there is a HUGE discrepancy between the data that Sprout provides and the data pulled directly from Instagram/Facebook. I’ve been trying to poke around and see if anyone else has had a similar experience with Sprout/what a better alternative might be? I can’t imagine Sprout is so successful with that dra”

“My firm uses Sprout and it's a premium offering but it saves so much of my time.  It makes those time consuming data reports easy so you can send them out pretty immediately. It really outshines other by linking your social DMs directly to your customer service software, so your team always knows exactly who they’re talking to and why. We've tried Hootsuite but left it for Sprout as it's more of an overall platform”

“I LOVE, LOVE, LOVE Sprout as a management tool. While it lacks Pinterest support, I find it to be the best overall social media management with a monitoring aspect as a bonus. I've used it now at two companies with great success. I'm not sure how high you need to go over HootSuite, but I find HootSuite to be a jumbled aesthetic mess over Sprout. It's single column for listening to conversation, hashtag, monitoring is the real moneymaker for me. I like that I can check things off so I can stay on”

“Sprout is worth the money | I'm quick to recommend Sprout, because I've worked in social media management for over a decade and used other platforms, and it's still the best one. The cheaper platforms cause more wasted time and inaccurate data, and don't have the same kind of customer support and tech updates that Sprout has. You pay for what you get! | Pros: Robust reporting | Pros: Easy scheduling | Pros: Organized interactions management | Cons: There are some features that don't align with w”

“Sprout Social is a genuinely good product. The analytics, reporting, and social inbox are best-in-class. The problem is the price. $199 per seat per month just to get started. That's not a typo. A 3-person marketing team pays $597/month — almost $7,200 a year — and that only covers 5 social profiles. Most people aren't leaving because the tool is bad. They're leaving because the bill doesn't match what they actually use it for. The other common complaints: social listening, competitor analysis, ”

“We used Sprout Social and had nothing but bad experiences after bad. We had issues with media connection and returned phone calls. Once you sign on the dotted line they disappear and you’re on your way. Every issue you have requires an appointment with a specialist who doesn’t really help but tells you how you can fix it on your own. If you try to cancel their service it’s crazy. You can only cancel in writing by mail a month before your signed contract date. Otherwise, you’re stuck with them fo”

“Sprout Social the good and bad | Sprout Social is a great tool, but it comes with a high per-seat price. In my opinion, this tool is great for a well-established brand, but for any start-up or multi-person agency, the cost can add up quickly and make or break your decision to use it. The reason for the lower recommendation score is a recent and ongoing issue I am facing with getting out of our current agreement. In our experience, Sprout Social makes it impossible to do, and the way they get you”

“Using Sprout as a social media manager. | Sprout is well suited for a social media manager juggling a wide roster of clients. Sprout allows you to schedule weeks or even months' worth of social posts across all different platforms. It is extremely reliable for scheduling posts; I never have to worry if a post gets up the way I intended to get it up. It is also great for reporting key analytics to clients. I do wish there were more analytics at times, but for high-level data, it does the job. | P”

“We used Sprout Social and had nothing but bad experiences after bad. We had issues with media connection and returned phone calls. Once you sign on the dotted line they disappear and you’re on your way. Every issue you have requires an appointment with a specialist who doesn’t really help but tells you how you can fix it on your own. If you try to cancel their service it’s crazy. You can only cancel in writing by mail a month before your signed contract date. Otherwise, you’re stuck with them fo”

“A literal nightmare — It's been very positive and I think we'll be with Sprout Social for a while provided the value continues and the features improve over time as the industry adapts. — They make it easy to see our entire inbox and messages we have. We're also able to respond directly to messages and comments from Sprout Social. IT's easy to use and set up, as well as schedule posts in advance for easy publishing. We feel confident in it's security and have never had an issue or bug that has n”

“Sprout Social is an Outstanding Social Media Management Solutiona that Streamlines Our Operations — A literal nightmare. We tried for months to cancel our subscription because the platform's errors caused issues with our own customers. The customer service team never seemed aware of our past interactions. They constantly connected us with their product team to help improve their platform—on our billable time—without actually resolving any of our concerns. Every time we spoke with them, it felt l”

“Major ROI for a Social Media Management Platform | Sprout Social has been the only platform consistently able to scale and grow with the social industry. I appreciate that feedback is taken seriously when we bring it up. Contact with the support team is constant. And there's groups and like-industry folks we can connect with as well. | Pros: Analytics | Pros: Scheduling | Pros: Employee Advoacay | Pros: Social Listening | Pros: Tag | Cons: Mobile device app | Cons: Articles or PDF in Employee A”

“We used Sprout Social and had nothing but bad experiences after bad. We had issues with media connection and returned phone calls. Once you sign on the dotted line they disappear and you’re on your way. Every issue you have requires an appointment with a specialist who doesn’t really help but tells you how you can fix it on your own. If you try to cancel their service it’s crazy. You can only cancel in writing by mail a month before your signed contract date. Otherwise, you’re stuck with them fo”

“Sprout Social - My Top Social Media Management Tool | Sprout Social is well suited for social media teams of any size (if they can afford it). They offer so many different ways to learn the software and their support is amazing. It's less appropriate for small nonprofit teams because there are other tools out there that can get the job done for much less money. | Pros: Measures impact which is great for reporting | Pros: Keeping an eye on mentions and being able to respond quickly | Pros: Socia”

“Sprout has an intuitive interface, much better than many of it's competitors and also offers a number of various offerings such as smart inbox, social listening, and advanced analytics all in one platform. Yes, you can do all of this and not feel overwhelmed at any point. Also every single member of their team are rockstars. It's hard to find good Customer Success Managers that don't just make you feel like a number, yet these guys rock. Each and every one of them. Transparent pricing would be h”

“Sprout Social is Robust | Sprout Social is robust. It is useful for the entry level social media professional all the way to the top. Every one who touches social media has a reason to use Sprout Social. Whether scheduling content, pulling reports and metrics, approving posts before they go live - it through and easy to learn. | Pros: Scheduling posts across platforms | Pros: User friendly interface | Pros: Different types of reports to generate | Cons: The speed at which the site loads | Cons: ”

“Login a pain: Cannot even get to first base with this app. I have a long email and secure password. Both have to be copied and pasted. After pasting in the email, leaving the app, copying the password and returning to the app to paste in the password, they have deleted the email/username. This makes the app impractical for me to use.”

“Easy to Use Easy to Understand Easy to Train | Based on my experience, Sprout Social is best suited for smaller social media teams, or ones where a "paper trail" of approvals is needed. Sprout Social makes it very easy to get your work done in a team or one-person atmosphere. I think it may be less appropriate for a very large social team where there would likely be "too many cooks in the kitchen" as sometimes the comments and approvals on post can be confusing, and in several different places. ”

“Easy to use | Sprout Social is easy to use without much training. I was able to take over socials without any assistance or training after an employee left the company. There was a slight learning curve, but I was able to create 8 social posts and get them scheduled in a little over an hour the first time I used the platform. | Pros: Scheduling posts - including choosing the right time for each day | Pros: Tailoring each post to each platform without rewriting it | Pros: Adding links and uploadi”