SimplePractice

“I have used many EHR systems but Simple Practice has been by far the easiest to use. It has every feature you can possibly ask for — it’s user friendly, has an app which is even easier to use and now you can write notes on the app on your phone! Wow! Their video streaming is flawless, the billing feature and the group session integration and other features have made me hooked to it! Just get this and you won’t regret! ”

“I do not recommend this system to prescribers. It can take up to 8 weeks before they have you approved for prescribing. The invoicing is extremely difficult. The insurance verification is incorrect. It is good for keeping chart notes but that is it. ”

“Simple Practice WAS a great tool. Then they increased their rates with very little warning. Recently they also changed their policies on PHI and User Data in very concerning ways. Steer clear! They are very ambiguous about third party involvement and what they DO with data. (They will tell you what they don't do, but are unclear about the things they do, do with client and user data). They also tried to push this through in a very short time. Only when users pushed back did they give us more ti”

“I have been remarkably impressed with SimplePractice! It is going to be a staple in my practice for years to come without a doubt. It is convenient, intuitive, customizable, and sleek. I love how much it offers from continuing education credits, to the mobile app, scheduling widget, and more and more. I am grateful I found this tool and tell every clinician I know that SimplePractice is the way to go! Thank you! My two wishes for the platform are: 1. Having a waiting room/admit feature in the t”

“I find SimplePractice to be a great service that charges a fair price for a product that focuses on the basics of uptime and clarity for client use.”

“There is no customer service. I was bombarded by "online suggestions" only.. I was trying to cancel my subscription and could not find it on the site; only when I received a bill could I get to the page of cancellation. It is a FRAUD ”

“I've used three EMR systems and Simple Practice is the worst. It is nearly impossible to speak to a person even after you've written them many times. As someone with a neurological disability covered by the ADA, and as a 30 year clinician, I was disgusted by their lack of support. It was a painful experience working with them because many of those who were supposed to help did not know their product/ system well enough to answer questions. And they charged me for three months after I cancelled. ”

“Just wanted to share that I am in the same boat. I love the utility of SP, but I have 9 total staff on my team and the price is becoming untenable. It's my second highest expense outside of my rent. I would also love something that worked similarly that I didn't have to pay $1,000/month for.”

“I have used many EHR systems but Simple Practice has been by far the easiest to use. It has every feature you can possibly ask for — it’s user friendly, has an app which is even easier to use and now you can write notes on the app on your phone! Wow! Their video streaming is flawless, the billing feature and the group session integration and other features have made me hooked to it! Just get this and you won’t regret! ”

“Since I joined Simple practice in September of 2024, rates have increased twice. Fine, I'll deal with it. Out of nowhere ERAs stopped posting for one of the insurance companies I accept. I waited three weeks for it to resolve itself, but all claims were stuck in the "received" status. I tried to chat with a live agent and was told by AI to submit an e-mail ticket. I submitted two, separated by 5 days, and saw that both had had their statuses changed to "solved" one of them within 10 minutes of t”

“Great for Solo Therapist — I have had Simple Practice for over 3 years. At first things were lovely, little connection and tech issues and the it was a very reliable system to use. Once SP increased there prices, the quality of the telehealth functions severely decreased. Even my clients make jokes about how unreliable the telehealth features are. I am almost embarrassed to continue using the software. Effective 1/1/2025, I will be leaving SP and going to Carepatron. I am excited about this chan”

“Application Will Not Sync: Nearly every time I open the app on my iPad I have to delete it and redownload it.”

“SimplePractice has been great with support on how to best use their platform. I was able to call and speak with someone last week and they easily answered my questions around submitting my first insurance claim. They went above and beyond with helping me adjust a few other things in my settings as well. I'm still adjusting to using SimplePractice (and comparing it to other EMR's that I've used), but overall it's going well. There are a few things I wish were different (like the client messag”

“I've been using SimplePractice for maybe 10 years now. I have a group practice with eight providers and pay about $600 a month. Everything is fine until something comes up and you need customer service - which doesn't exist. The last time I tried - you have to go through a long ridiculous text message menu to get to a place where you can send and email - and they didn't answer. This is not the first time that happened. 10 days later, they send an email saying they can't help me because I didn't ”

“There is no customer service. I was bombarded by "online suggestions" only.. I was trying to cancel my subscription and could not find it on the site; only when I received a bill could I get to the page of cancellation. It is a FRAUD ”

“Initial set up was easy. However, poor customer service--I get the same answer from all of them, addresses for insurance were wrong costing me $/rejected claims, you are virtually left trying to figure out billing and their answer to not communicating with insurances--you get to manually add payments in your free time. The EMR is very basic, no area for vital signs etc. 100$ a month so I can teach myself billing, claims and scheduling. Fun times-not! ”

“I have used many EHR systems but Simple Practice has been by far the easiest to use. It has every feature you can possibly ask for — it’s user friendly, has an app which is even easier to use and now you can write notes on the app on your phone! Wow! Their video streaming is flawless, the billing feature and the group session integration and other features have made me hooked to it! Just get this and you won’t regret! ”

“I do not recommend this system to prescribers. It can take up to 8 weeks before they have you approved for prescribing. The invoicing is extremely difficult. The insurance verification is incorrect. It is good for keeping chart notes but that is it. ”

“I have been using Simple Practice since 2018. It seems cliche to say that this platform makes running my practice simple, but in this case that really is the best word. I think for me there are 3 things that make running my solo private practice almost too easy. 1. Scheduling. I love that I can schedule clients for weeks at a time. I can properly schedule clients who are every other week and weekly and be able to add in one-time sessions in between and minimize the problem of double booking mys”

“I finally became licensed on Friday 1/3/25 and opened my own simple practice account. I spent the whole weekend (72 hours+) setting it up which was an absolute nightmare because I had to manually transfer each and every one of my clients (with all thier information) to my new account from my advisor's old account. I also had to send intake forms to each of my clients on at a time because there is no option to do a mass email. Yesterday evening I went to thier online form and wrote a complaint ab”