Outreach

“An outstanding product | Outreach has made a huge impact to our business. As with any software, the key is in the implementation and making sure that all reps are onboarded and trained effectively to maximise the platforms capability. <br><br>We have a sales team of 35, which includes customer success, whilst the platform may be suited for a larger business, for a company of this size this has been ideal. | Pros: Forecasting tool using AI | Pros: Sequences | Pros: Excellent customer service | C”

“We couldn't hit our sales goals without it! — Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. — I use to like reporting and reliability but with updates none of that works — It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless”

“Best in class | Outreach is well suited for mass tailored outreach sequences to prospects, leads, accounts and customers. I've used other tools before and this is by far the best and has great tracking across opens and clicks so we can see engagement and act on it appropriately. It's not best for inbound leads | Pros: Email outreach | Pros: Sequences | Pros: Templates | Cons: Accessibility”

“East or West, Outreach is the best | Well it is needed for every activity. Our work is based on emails and calls. This tracks our calls, meetings, task, sequences, pipeline, number of call logged, answered calls, unanswered call. Literally Outreach is the heart and soul of tracking our work and our teamwork. I love the sales execution report as well, it is detailed and helps us strategize better. | Pros: Tracking emails | Pros: Having one stop shop for all email templates | Pros: Check the effi”

“We couldn't hit our sales goals without it! — Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. — I use to like reporting and reliability but with updates none of that works — It’s unreliable and drops constantly. The reporting is no longer live. CSM doesn’t even know that we can transfer calls. It’s worthless”

“Often saying page cannot be displayed when trying to log in, or "you do not have access to this application". Clearing cache and cookies, restarting, reinstallling doesn't fix the issue. Sometimes waiting a week will get it to work again for a few days then it happens again. My company went to this tool exclusively and it's been a nightmare and I've been unable to contact my customer base effectively because of it.”

“It keeps logging me out. plus the extension does not seem to work with my Gmail on Chrome. keeps poping this error message that I need to fix extensions in browser's setting”

“Good features but very unreliable. Constantly stops working with gmail with no easy way to reconnect. Signing in and out doesn't work, uninstalling and reinstalling the extension doesn't work.”

“An outstanding product | Outreach has made a huge impact to our business. As with any software, the key is in the implementation and making sure that all reps are onboarded and trained effectively to maximise the platforms capability. <br><br>We have a sales team of 35, which includes customer success, whilst the platform may be suited for a larger business, for a company of this size this has been ideal. | Pros: Forecasting tool using AI | Pros: Sequences | Pros: Excellent customer service | C”

“Often saying page cannot be displayed when trying to log in, or "you do not have access to this application". Clearing cache and cookies, restarting, reinstallling doesn't fix the issue. Sometimes waiting a week will get it to work again for a few days then it happens again. My company went to this tool exclusively and it's been a nightmare and I've been unable to contact my customer base effectively because of it.”

“Task Management Tool for SDRs — Overall, solid tool that allows you to reach your sales and marketing goals. It is a great tool for Sales Development teams that keeps them on top of their tasks all in one platform. — The software itself is incredible, and functionally has everything imaginable, but I've been most impressed with the support. As an administrator that knew very little about the software when we implemented Outreach, the support team has been phenomenal. I've never worked with a mo”

“Outreach is a do it all sales tool — Overall very positive, on target with other cadence management solutions at a value price point. Very happy with my former usage of the product and would consider it again! — The pros for outreach were involving a mix of ease of use, value for price, and adoption for the actual software usage amongst the team. Coming from salesloft, outreach was a great alternative for most of the same suite of offerings and support was just as strong as Salesloft was. — The ”

“The BEST platform for sales outreach platform | I could not recommend Outreach enough. It's so easy to use and makes it so unbelievably easy to reach out to prospects each day. Having the tasks populate each day with what to do, who to send it to, and keeping prospects in a sequence (or cadence) is invaluable. Utilizing it for event outreach, follow ups, etc, has made it easy for our sales team to keep activity high. | Pros: Organization | Pros: Platform ease of use | Pros: Templates | Pros: Seq”

“Outreach got my team set up with the AI prospecting agent and AI content - it took around 5 meetings to get set up and running. Still early but so far it doesn't feel like the juice is worth the squeeze. Basically, you can create custom fields that are mapped from your CRM, Snowflake, or wherever and give their AI access to create personalized messages at scale. Ofc, I didn't trust this so our team did manual tasks where we reviewed each generated email before sending. We ran it on a closed lost”

“Outreach is the best | Outreach is suited for any sales org that is looking to manage their book of outbound prospecting outside of excel. I cannot stress enough how nimble and easy to use Outreach is. It is truly a game changer for organization and accuracy across the sales org - a must have for my team! | Pros: Organization | Pros: Prospecting | Pros: Automation | Cons: Auto dialing | Cons: Pipeline review | Cons: Call recording”

“It helps me stay organized and consistent with my day-to-day prospecting and follow-ups. I can easily manage sequences, automate outreach, track engagement, and keep on top of my tasks without having to switch between multiple tools. The visibility into prospect activity is especially useful because it helps me prioritize who to follow up with and when. Overall, it makes managing a high volume of prospects much more efficient while still allowing me to keep my outreach personalized. The value is”