SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits37.1M/mo
Largest visitor share — 40% of traffic from United States.Top region40%United States

What it is

Overview

A project management workspace that recently added AI agents to automate workflows, generate reports, and handle research tasks. monday.com serves 37.1 million monthly visits from project managers, team leads, and marketing coordinators who use its visual boards and Gantt charts to track complex projects. The AI layer sits on top of the existing project management foundation, adding autonomous task execution and conversational chat capabilities. Reviewers consistently praise the visual project boards and workflow automation as the core strengths.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • visual project management
  • cross-team workflow coordination
  • teams that value flexible boards and automations

Watch out for

  • automation limits at lower tiers
  • pricing complexity as teams scale
  • mobile usability gaps
Built on another provider's modelResells a third-party model API

Monday.com provides workflow automation and integrates with tools like Microsoft Copilot and various business platforms. It offers specialized project management features like Gantt charts and visual boards that go beyond basic task management. However, it doesn't have proprietary AI models or unique data sources, functioning more as a sophisticated workflow layer than a fundamentally different AI solution.

Moderate evidence

Quality score

Updated monthly·117K ratings analyzed·7 sourcesHigh confidence
54/100
90-day trendRising

monday.com Visual work management with flexible boards and automations, but pricing and automation caps.

Score breakdown
=54/100
User verdict ×40 22Adoption ×22 17Honesty ×16 10Trust ×10 3Value ×12 5Adjustments -246 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of October 12, 2026, not a guarantee or statement of fact about monday.com. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on monday.com? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

Plans

Pricing

Pricing modelFreemium
Paid options from$140/month
BillingMonthly

How free is free?

Free with limits

Up to 2 seats & 3 boards on free; AI features start at $9/seat/mo

What you get for free

  • Up to 2 seats included
  • Up to 3 boards
  • Up to 3 Docs
  • 200+ templates available

Behind the paywall

  • AI features and toolsBasic ($9/seat/mo)
  • Unlimited itemsBasic ($9/seat/mo)
  • More than 2 seatsBasic ($9/seat/mo)
  • AI essentials with 5 tools & 2,000 credits/monthStandard ($12/seat/mo)
  • Premium AI with 6 tools & 3,000 credits/monthPro ($19/seat/mo)

Cost to actually use

Based on 102 classified review complaints about rate limits, credits, and billing.

CasualFree tier covers small team project management needs.
DailyDaily use requires Basic plan ($9/seat/mo) for AI features.
HeavyHeavy use needs Standard+ ($12-19/seat/mo) for AI credits.

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

65Output Quality154 mentions
Scored from 154 mentions · high confidence
POSITIVE trustpilot

“the product itself is fantastic. your imagination and your own time are the only limits. i am blown away every day by the new things we are getting Monday to do. The customer support is useless! I have tried getting in contact via email and online chat, both of which are clearly run by AI. They are terrible! I am leaving a 1 star review, but if a human gets in contact, I will happily change this rating to 5 stars. Please ask someone from the enterprise or sales team to contact me. Michael Lanl”

NEGATIVE reddit

“The issue is that Monday fundamentally is isn't built to work with large data sets. I mean shit, even selecting and editing multiple rows is a chore. But ultimately the architecture is the issue, which is why platforms like Airtable (my background), though plenty of others, feel so versatile and nimble by comparison. Those platforms are database first with an interface layer. Monday is interface first, and you real feel the limitations when manipulating the data. That aside, the heavy push to ”

POSITIVE trustpilot

“Monday.com is a versatile platform that I use for many different reasons: a catalogue of advert artwork, internal comms planning, staff movement actions (training and platform set-up etc.), stats tracking, even my job hunt and handover notes. It's quick and easy to assign tasks to colleagues and drop each other notes. It's one of my favourite marketing tools to improve collaboration, efficiency (and sanity!).”

POSITIVE trustpilot

“Honest Review: A Love-Hate Relationship with Monday.com Monday is a visually appealing, easy-to-use, and powerful tool for teams. It offers great integrations and allows you to build robust workflows and dashboards with relative ease. In the early stages, the value is obvious. But once you’ve set everything up and your system is running smoothly, the relationship starts to feel strained. The platform stops adding meaningful value—but the billing doesn’t stop. In fact, it often feels like they’”

21Value & Pricing63 mentions
Scored from 63 mentions · medium confidence
POSITIVE trustpilot

“I’ve been using Monday.com for quite some time, both in my current company and in my previous one. The platform is generally fine, but it still lacks some essential core features — for example, automatic updates to linked items across main boards. Interestingly, several third-party apps in the marketplace already offer these functions and are among the most popular ones, which says a lot about the product’s current limitations. What has made Monday.com acceptable up to this point is its pricing”

NEGATIVE trustpilot

“Je ne peux pas mettre 0, dommage... Mais l'agressivité commerciale est HORS NORME. Des mois après avoir SUPPRIME mon compte (uniquement pour tester), je continue de recevoir des sollicitations par email de manière incessante, sans pouvoir se désabonner. Et là, le pompon aujourd'hui, un appel sur mon téléphone personnel que je n'ai jamais communiqué. Ce qui induit potentiellement du rapprochement de fiche client, ce qui est totalement illégal. A fuir absolument, quand vous y mettez un doigt ils ”

NEGATIVE trustpilot

“Je ne peux pas mettre 0, dommage... Mais l'agressivité commerciale est HORS NORME. Des mois après avoir SUPPRIME mon compte (uniquement pour tester), je continue de recevoir des sollicitations par email de manière incessante, sans pouvoir se désabonner. Et là, le pompon aujourd'hui, un appel sur mon téléphone personnel que je n'ai jamais communiqué. Ce qui induit potentiellement du rapprochement de fiche client, ce qui est totalement illégal. A fuir absolument, quand vous y mettez un doigt ils ”

NEGATIVE trustpilot

“If i could give it a -5 review I would. Horrible customer service, their time to reply is weeks, I've had a payment issue for over a month and have spoken to multiple customer service representatives to which they all say "I've raised it to the team, it will take some time to review". Their resolution systems are appalling, getting passed around from person to person and no one has a clue how to solve anything. ”

13Reliability40 mentions
Scored from 40 mentions · medium confidence
POSITIVE trustradius

“My choice for project management | If you have a use case that fits the current structure of the app, it’s really good. We use it for content creation and publishing around various campaigns. monday.com allows us to stay on the same page around each campaign, what needs to be done, communicate with the team, and keep it handy for the future when we need to reference it. | Pros: Reliability | Pros: Project management | Pros: Status updates | Pros: Archive | Cons: Mirroring boards | Cons: Connecte”

NEGATIVE trustpilot

“Nous utilisions Monday depuis 3 ans et nous avons décidé d'arrêter. Le fonctionnement est simple et nous convenait, mais nous n'en pouvons plus des lenteurs d'affichage et de rafraîchissement. Si on ouvre une tâche, il faut attendre, puis la fermer pour continuer, au lieu de pouvoir cliquer directement sur une autre tâche.”

NEGATIVE trustpilot

“It has wiped my whole company log in. no reason just says cant find account. The 24/7 support is a complete lie. No humans to talk to and the bot literally says I cant help you. Absolutely disgraceful. ”

NEGATIVE trustpilot

“System down for FIVE WEEKS with ZERO support, This company is the worst I have EVER dealt with,, They just DO NOT CARE. !!!”

35Support46 mentions
Scored from 46 mentions · medium confidence
POSITIVE trustradius

“monday.com A Super Friendly and Easy-to-Use Platform for Everything | monday.com is well-suited for small and large companies, individuals or teams. monday.com's platform is super easy to use and learn. monday.com's support team is extremely impressive, and get back to users immediately. Their academy is very helpful as well. Feature requests in the community are taken seriously. Anybody can use their platform with ease to track deals, projects, tasks, and more. I would not use monday.com as a”

NEGATIVE trustpilot

“the product itself is fantastic. your imagination and your own time are the only limits. i am blown away every day by the new things we are getting Monday to do. The customer support is useless! I have tried getting in contact via email and online chat, both of which are clearly run by AI. They are terrible! I am leaving a 1 star review, but if a human gets in contact, I will happily change this rating to 5 stars. Please ask someone from the enterprise or sales team to contact me. Michael Lanl”

NEGATIVE trustpilot

“I booked a call with a human after lots of chats with their AI bot to discuss buying their product. The sales person didn't even turn up for the call, Like my time doesn't matter. they have obviously given up with human interaction and manners ”

NEGATIVE trustpilot

“We've had an issue for the past few weeks with the connection between Monday and Gmail, which previously worked just fine. After feeding their BOT the answers to its questions, representatives never got back to us. Trying to reach them again is only thru the BOT, which starts the process again and takes 15 minutes to get to the part where it supposedly refers you to a representative (which never happens). The BOT doesn't remember you, or your issue and approaching it again only wastes your time ”

51Ease of Use129 mentions
Scored from 129 mentions · high confidence
POSITIVE trustpilot

“Monday.com is a versatile platform that I use for many different reasons: a catalogue of advert artwork, internal comms planning, staff movement actions (training and platform set-up etc.), stats tracking, even my job hunt and handover notes. It's quick and easy to assign tasks to colleagues and drop each other notes. It's one of my favourite marketing tools to improve collaboration, efficiency (and sanity!).”

NEGATIVE trustpilot

“We ran all our client projects on here for years, but recent updates have completely tanked usability. You can't click anywhere without dodging unremovable AI prompts or fighting through a cluttered sidebar. Worst of all, their AI bot keeps barging into private client meetings even after we explicitly disabled it in settings. Support has been completely silent, and right now the platform is just overpriced bloat slowing my team down.”

NEGATIVE trustpilot

“We've been using Monday for a few years now. Since they decided to push Ai, the app is getting worse with every update. I can't make a single move without some popup asking if I want an Ai agent to follow up or if I want to "create a vibe board" or whatever other stupid buzzwords they're trying to use. Because of this, things move significantly slower. I can't even upload a PDF without two popups and a wait. I used to love this app. Now I hate it. If they could give us an option to just use Mo”

NEGATIVE trustpilot

“Monday est pratique pour gérer ses projets, mais alors niveau ergonomie… c’est un cauchemar. Pas fluide, des chargements interminables. Les automatisations plantent sans logique, ce qui est très frustrant. Autre point agaçant : on peut importer des données, mais pas de sous-éléments (subitems). L’import en lui-même est mal pensé et lourd à gérer. Si je veux travailler avec ChatGPT, c’est pareil : impossible d’importer correctement, je me retrouve à devoir faire des copier-coller à la main. On se”

30Trust derived from dimensions + predator detectionview math

A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.

Reasoning

predation flagged: k=7/n=160 (raw 4%), posterior 0.047, tier=dark_pattern → trust 30

Reviewers report billing concerns

Multiple reviewers report billing practices that create friction for users. Customers describe being charged for more seats than needed (billed for 10 when adding a 6th user), difficulty canceling subscriptions, prorated refunds even for immediate cancellation requests, and continued billing after account closure. Some users report being charged without authorization or having trouble reaching human support to resolve billing disputes.

Based on flagged reviewer reports across public review platforms — details in the evidence panel below.

Why this tool carries a billing-practices warning

Set October 12, 2026

Reviewer billing complaints crossed our detection thresholds, but this tool also has strong verified review evidence — so it is warned, not flagged Do-Not-Recommend. Here is exactly what the system saw.

Billing complaints
14
Sources flagged
2 (Trustpilot, Reddit)
Billing ratio
5.8%
Source-bias diversity
Adversarial + Peer discussion ✓ diverse
Predatory complaint ratio
4.4%
Routing zone
operational
SourceCategoryCount
TrustpilotOperational40
TrustpilotPredatory billing4
TrustpilotQuality4
TrustRadiusQuality21
TrustRadiusOperational5
G2Quality2
G2Predatory billing1
CapterraOperational6
CapterraQuality3
producthuntOperational1
App StoreOperational9
App StoreQuality5
App StorePredatory deception1
App StorePredatory billing1
Google PlayOperational9
Google PlayQuality4
RedditOperational21
RedditQuality13
social_sentimentOperational5
social_sentimentQuality5
  • Reddit
    “[Monday.com Alternatives] We are currently using Monday in our Property Management company and we are thinking about changing from Monday as we think we are overcharged, there are features that we don’t use, actions upto 250k that we are only being able to use 16k by average. Not”
  • Reddit
    “You very well may be being overcharged, but at the same time, Asana and ClickUp wont necessairily be cheaper. Based on your auotmation limit, sounds like you're on Enterprise. Not sure why you would need to be on Enterprise - I've worked with over 20 property management companies”

Watch & learn

Video content

YouTube
ClickUp vs. Monday (2026): Which Project Management Software Actually Wins? YOUTUBE4.9K views

ClickUp vs. Monday (2026): Which Project Management Software Actually Wins?

managementhq25 days ago

Can AI Marketing Agents Actually Run a Campaign? YOUTUBE141 views

Can AI Marketing Agents Actually Run a Campaign?

BenjaminPreston25 days ago

Monday.com vs Asana vs Clickup -  Best Project Management Tool in 2026 (Watch this Before you Buy!!) YOUTUBE205 views

Monday.com vs Asana vs Clickup - Best Project Management Tool in 2026 (Watch this Before you Buy!!)

Tech_Prism.25 days ago

Hubspot Vs Monday.com | Which CRM is the best (2026) YOUTUBE89 views

Hubspot Vs Monday.com | Which CRM is the best (2026)

theSecureOnline25 days ago

Monday Sidekick: Game Changer Monday.com AI YOUTUBE46 views

Monday Sidekick: Game Changer Monday.com AI

Camelaitech11 days ago

Monday com Review Best Project Management Software in 2026 YOUTUBE29 views

Monday com Review Best Project Management Software in 2026

projectstackhq1 month ago

Capabilities

Key features

Agent Builder

Builds autonomous AI agents that plan and execute multi-step tasks for you

Project Management

Plans, tracks, and coordinates project tasks, timelines, and team progress

Meeting Assistant

Records, transcribes, and summarizes meetings while capturing action items and decisions

Workflow Management

Automates multi-step processes and routes tasks across your tools and team

The honest take

What users love & flag

Distinct themes surfaced across 117K reviews from 7 sources — each grounded in real review text, ranked by how often it comes up.

What users love8
Visual project boards and Gantt chart functionality
Workflow automation and task assignment capabilities
Integration with business tools like Microsoft Copilot
Customizable boards for different project types
Team collaboration and visibility features
AI-powered task summarization and content generation
Template library for quick project setup
Form creation for data collection workflows
What users flag8
Poor customer support responsiveness
Platform freezes and slow loading times
Billing issues and unexpected charges
Difficulty canceling subscriptions
AI features being too slow or intrusive
Complex pricing structure with mandatory seat minimums
Limited export functionality
Overwhelming interface for new users

Questions

Frequently asked

What is monday.com?

monday.com is a project management platform that creates custom AI agents to automate workflows, generate reports, handle research, and manage meetings. It combines traditional project management tools with intelligent automation, allowing teams to reduce manual overhead and coordinate complex work more efficiently.

How do I create AI agents in monday.com?

You can create AI agents using natural language descriptions of your workflow requirements, or select from pre-built templates. The system generates specialized agents for tasks like market research, competitor analysis, meeting scheduling, and status reporting that work within your existing workspace context.

Is monday.com free?

monday.com offers a free plan for up to 2 seats with up to 3 boards and 200+ templates. Paid plans start at $9 per seat monthly (Basic, billed annually), with Standard at $12 and Pro at $19 per seat monthly when billed annually.

How does the AI credit system work?

monday.com's AI functionality operates on a credit system where different AI tasks consume varying amounts of credits based on complexity. A typical 3-person team uses 800-1,200 credits monthly, with 1,000 credits covering approximately 50 resume screenings, 5 hours of meeting summaries, and hundreds of automated workflow updates.

What AI providers can I connect to monday.com?

monday.com uses an open AI platform approach that allows you to connect agents from any AI provider including Claude, ChatGPT, Copilot, and Gemini. This gives you flexibility to choose the AI models that work best for your specific use cases.

Can monday.com agents access and edit my data?

You retain complete control over agent permissions, determining what data agents can access and whether they can edit, create, or only read information. The platform includes a simulation mode for validating agent actions before activation, and all agent activities are logged with full transparency.

What platforms is monday.com available on?

monday.com is available as a web tool and includes iOS and Android mobile apps. The platform also provides API access for custom integrations and connects with over 200 third-party applications.

Does monday.com use my data to train AI models?

No, monday.com maintains strict data ownership policies where user content is never used to train AI models. All agent activities are logged with full transparency, and you maintain complete control over your data and agent permissions.

What types of research can monday.com AI agents handle?

monday.com's Research Agents can surface insights from any subject, including competitor analysis, market trends, and industry intelligence. They can automatically generate deep research reports and handle various research tasks based on your specific requirements.

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