What it is
Automation software that turns social media comments into direct message conversations and sales leads. Manychat connects to Instagram, TikTok, WhatsApp, and Facebook Messenger to handle replies, capture contact information, and run follow-up sequences without manual intervention. The typical user base includes social media managers, digital marketers, and small business owners who need to convert comment engagement into actual conversations at scale.
At a glance
ManyChat offers genuine workflow automation that chains multiple conversation steps without requiring manual prompting for each interaction. It integrates directly with platforms users already work in like Facebook Messenger, Instagram, and WhatsApp, providing more value than basic AI chat wrappers.
Strong evidenceQuality score
Manychat automates Instagram and social DM lead capture well, but contact-based pricing can rise quickly.
This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of October 12, 2026, not a guarantee or statement of fact about Manychat. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Manychat? Dispute any datapoint and we will review it, publish your response, and correct verified errors.
Plans
25 contacts/month on free; Essential $14/mo for 250 contacts
Based on 88 classified review complaints about rate limits, credits, and billing.
Community feedback
Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.
themes inside the Sentiment pillar — not score ingredients
“Working with ManyChat has been a game-changer for our business and our clients. As an official partner, we’ve been able to leverage their platform to create powerful, automated conversations that truly connect with audiences without losing the human touch. What we value the most is how intuitive, reliable, and constantly evolving the platform is. It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way. If you're loo”
“Pretty disapointed. Automations aren't firing with every keyword, meaning things get messy really quickly. Then I've turned off and deleted all 4 of my keyword responses nearly a year ago - they're still firing. Making us look completely unprofessional. Had to end up just disconnecting everything and removing the app. Find it amazing how you can charge such high prices for such a broken system. On top of that, Your "contact" numbers get way out of control even with a medium sized page making bil”
“Very dissapppinted. For an app that’s supposed to help your business run more smoothly it’s useless. I repeatedly entered my email, yes correctly, to sign up. Then tried to connect it to my tik tok. It says that it needs to verify the email that it already verified, but it NEVER sends a code. I tried two emails, no go, I tried using Apple, repeatedly declines and says try again( I do not have any issues w my Apple ID) I tried using “Google” but that essentially just refers back to the same email”
“I Subscribed to ManyChat on July 9th, 2026 and quickly needed to upgrade my subscription to Pro. I did that and paid for 2500 contact overages over my 2500 limit. Then I sat and waited until August 9th for the subscription limit to reset. It didn't! When I connected with their ChatBot, it said they should have reset on August 8th Not only did it not, reset, but it sent out partial automations (it did this the entire time) which were actively detrimental to my brand because people were just lef”
“Pro plan here, got around 4,200 contacts right now. It's running me about $90/month with the Instagram growth tool added on. The jump from free to pro stings a bit at first but the automation saves me hours every week so the math works out. What surprised me most was how fast the contact count climbs once you get a couple DM campaigns running, had to upgrade way sooner than I planned”
“C'est une arnaque, ils m'ont prélevé 400€ au lieu de 39€, pour un système qui ne fonctionne pas. C'est une application du groupe MeTa et qui m'a fait banne ir de WhatsApp au moment de l'intégration de celles-ci.”
“Pretty disapointed. Automations aren't firing with every keyword, meaning things get messy really quickly. Then I've turned off and deleted all 4 of my keyword responses nearly a year ago - they're still firing. Making us look completely unprofessional. Had to end up just disconnecting everything and removing the app. Find it amazing how you can charge such high prices for such a broken system. On top of that, Your "contact" numbers get way out of control even with a medium sized page making bil”
“I had the intention to get a 14 days trial and got a charge of about $319.01 in my cc. That's the annual cost. I asked for a refund, and nothing.”
“Working with ManyChat has been a game-changer for our business and our clients. As an official partner, we’ve been able to leverage their platform to create powerful, automated conversations that truly connect with audiences without losing the human touch. What we value the most is how intuitive, reliable, and constantly evolving the platform is. It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way. If you're loo”
“C'est une arnaque, ils m'ont prélevé 400€ au lieu de 39€, pour un système qui ne fonctionne pas. C'est une application du groupe MeTa et qui m'a fait banne ir de WhatsApp au moment de l'intégration de celles-ci.”
“I Subscribed to ManyChat on July 9th, 2026 and quickly needed to upgrade my subscription to Pro. I did that and paid for 2500 contact overages over my 2500 limit. Then I sat and waited until August 9th for the subscription limit to reset. It didn't! When I connected with their ChatBot, it said they should have reset on August 8th Not only did it not, reset, but it sent out partial automations (it did this the entire time) which were actively detrimental to my brand because people were just lef”
“0 out of 5 stars — if that were an option I started using ManyChat three weeks ago to grow my Instagram presence. ManyChat markets itself as a "trusted Meta Business Partner" — a claim I now view with serious skepticism. Shortly after integrating ManyChat, my Instagram account was flagged for "suspicious activity" and is now undergoing a forced account clean-up that is removing posts dating back to 2017. Instagram's own support team has confirmed they can find no bugs or issues on my profile — d”
“What you really need for your Facebook pages and more — Malgré ses quelques dysfonctionnements, Manychat est un excellent plateforme de création de chatbots. Surtout que son service client est réactif et très utile. — ManyChat est un outil formidable qui permet à ses utilisateurs d'automatiser la communication avec les clients. Il permet surtout de créer des chatbots conviviaux grâce à sa grande variété de fonctionnalités. — Ce que je reproche à Manychat est principalement son coût. De même, la ”
“I was trying to have my IG contacts get uploaded to a google sheet. ManyChats team kept on telling me it was a google sheet issue even when in all reality it wasn't. I spent a week talking with a very incompetent tech support team and they could never resolve this simple issue. I think its a software issue! Dont get Many chats if you are trying to export your data onto a google sheet. ”
“Very bad customer service. No support.”
“Not only did they deliver less than 10% of the advertised number of followers they also took money from my account 6 months after cancelling and never paid the refund they promised. They also never respond to messages or email. You figure which is worst. Don't go anywhere near this business. I have also reported manychat for fraudulent activity. ”
“Working with ManyChat has been a game-changer for our business and our clients. As an official partner, we’ve been able to leverage their platform to create powerful, automated conversations that truly connect with audiences without losing the human touch. What we value the most is how intuitive, reliable, and constantly evolving the platform is. It allows us to help entrepreneurs simplify their communication, nurture leads, and ultimately grow their business in a smarter way. If you're loo”
“Very dissapppinted. For an app that’s supposed to help your business run more smoothly it’s useless. I repeatedly entered my email, yes correctly, to sign up. Then tried to connect it to my tik tok. It says that it needs to verify the email that it already verified, but it NEVER sends a code. I tried two emails, no go, I tried using Apple, repeatedly declines and says try again( I do not have any issues w my Apple ID) I tried using “Google” but that essentially just refers back to the same email”
“si je pouvais mettre 0 , jaurais mis 0 - cest un veritable enfer ! trop complique , des bug partout ! on n'y comprend rien ! le niveau de frustration est a son paroxysme ! je nai jamais eu autant limpression de perdre autant de temps !et cest cher en plus ! ”
“The buggiest service I have ever seen in my life. And I'm barely through the registration process. It's crazy how the systems can work so poorly.”
A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.
Watch & learn

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I built an Instagram leadgen funnel with ManyChat and AI Agents
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how to set up $40k/m ManyChat automations (beginner's guide)
kentjandra1 month ago
Capabilities
Creates and schedules social posts and manages content across your accounts
Creates custom chatbots for your site or business without writing code
Finds and qualifies prospective customers, then enriches contact details for outreach
Answers customer questions and resolves support tickets through automated chat responses
The honest take
Distinct themes surfaced across 8.4K reviews from 6 sources — each grounded in real review text, ranked by how often it comes up.
Questions
Manychat is a social media automation platform that helps creators and businesses automate conversations across Instagram, TikTok, WhatsApp, Messenger, SMS, and Email. It automatically responds to comments, DMs, and mentions while converting followers into customers through instant replies and lead capture flows.
Yes, Manychat offers a free plan that includes 25 active contacts per month, connection to any 2 channels, basic automations, and 1 user. Paid plans start at $14/month for the Essential plan with 250 contacts and unlimited custom automations.
Manychat works with Instagram, TikTok, WhatsApp, Facebook Messenger, SMS, and Email. The platform is an Official Meta Business Partner and works as a partner with TikTok to ensure compliance with platform policies.
Yes, Manychat can automatically respond to comments with instant DMs, converting public comments into private sales conversations. It can capture email addresses and phone numbers from commenters and guide them through automated sales flows even while you sleep.
Quick Automations are designed for beginners who want simple, pre-built automation setups. The custom Flow Builder is for advanced users who want to create more complex, customized conversation flows with specific triggers, delays, and responses.
Yes, Manychat includes AI features that help build conversation flows automatically and power AI-driven conversations. These AI features are available in the Pro plan and above, starting at $29/month.
The number of users varies by plan: Free and Essential plans include 1-2 users, Pro includes 3 users, Business includes 5 users, and Advanced includes 10 users. Higher-tier plans also offer shared team inbox and assignment features.
Yes, Manychat can run automated giveaways and contests on social media platforms. It can handle entry collection, winner selection, and follow-up communications automatically across connected channels.
Manychat is available as a web tool that you can access through your browser, and it also has an iOS mobile app for managing conversations and automations on the go.
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