Mailchimp

“Mailchimp- the best there is | For companies that have large batches of email outreach, it is an ideal product and top of the market. I would highly recommend it to help track how emails are being delivered, who clicks or read and interacts with the emails. It also helps with deliverability by helping flag bad emails. | Pros: Delivering emails | Pros: Scheduling campaigns | Pros: Tracking metrics for deliverability | Cons: Cost | Cons: Onboarding | Cons: Customization features”

“My emails are not reaching my clients, even though I have already worked with my IT team to resolve the issue on my end. In addition, there has been an attempt to overcharge me. Please review both issues and provide an explanation. ”

“I use mail chimp for years...its AWFUL. It just does not work. I use it to create email blasts. I will click on an email template and start typing in to a text field...and it was will not work. IT will freeze up and spinning whee. I will put in a link, that works outside of MC, but it wont work through MC. I put that link in my browser and it works, but in my email via MC...will NOT work. I clink on preview and then send test and it wont send. In preview it said do you want to ad samples of item”

“Trying to send a final welcome email. Been going round for hours and hours and cannot set this up. It’s should be under Audience- Forms. What a nightmare. Will change as soon as I can. Have given up on this. My customers will now not receive am automatics final welcome email. Looks like the poor ratings you get are all valid. Very surprised at how rubbish this tool is.”

“My small business is still on the free plan and has brought in thousands of dollars with a monthly email newsletter. I use a desktop computer to craft emails with templates, then use the app to send the draft at a specific day & time (usually Thursday midday). It integrates with Shopify so I can easily pull in product photos. My other favorite feature is the link checker to test URLs before sending. Once we get big enough to pay, MailChimp definitely has earned my loyalty!”

“Terrible Money grabbing scam of a platform. I’d give -NEGATIVE stars if I could. Go elsewhere! Mailchimp sucks. ”

“Overall predatory and not worth the price. They will find a way to surcharge you. Use an alternative.”

“**Update 10/01/2026: Mailchimp responded publicly, promised to fix it — then charged me AGAIN.** After I posted my original review, Mailchimp/Intuit responded publicly on September 18 and stated that I “shouldn’t have to jump through hoops,” that their team would personally track down the billing error, issue my refund, and confirm that my account was fully closed. They specifically instructed me to email **mc-socialreviews email address** with my account details. On September 20, 2026, I di”

“I've been using MailChimp since December 2012. We sent three emails a week to five separate territories similar yet unique content. Is it perfect? no. In 14 years we have had two negative. comments.”

“UPDATE: Mailchimp’s response is a perfect example of their horrible customer support. The suggestion that “ Our Account Recovery team can be reached at https: //mailchimp. com/contact/“ is insulting, as if they hadn’t suggested that over the past 8 days. I’ve filled out this form twice a day for 8 days (16 times) and I still do not have access to my account. They needed to clarify “To clarify, you don’t need to log in to get help with account access.” A more useful clarification would be cl”

“We have been a Mailchimp customer for years and pay $1,590 a month. On Friday 2 October our account was suspended after someone misused one of our API keys. I understand why they acted quickly, and that part is fair. What isn't fair is what happened next. Mailchimp suspended the account at the start of a weekend, and their compliance team doesn't work weekends. I sent three messages and got no reply for three days. When I contacted sales chat on Monday, I was told support doesn't work weekends ”

“We have been locked out of our company’s Mailchimp account because the former employee whose phone number was tied to multi-factor authentication has left, and that number is permanently disconnected. I have provided proof that I am the company owner, recent invoices, and the credit card information used to pay for the account. I also reinstated the former employee’s company email address. Despite this, Mailchimp has done virtually nothing to restore access. I have contacted them more than 20 ti”

“Peter was very helpful, patient and knowledgeable. He took his time to help me understand the process of building my pop-up and guided me to best practices and outcomes. ”

“UPDATE: Mailchimp’s response is a perfect example of their horrible customer support. The suggestion that “ Our Account Recovery team can be reached at https: //mailchimp. com/contact/“ is insulting, as if they hadn’t suggested that over the past 8 days. I’ve filled out this form twice a day for 8 days (16 times) and I still do not have access to my account. They needed to clarify “To clarify, you don’t need to log in to get help with account access.” A more useful clarification would be cl”

“We have been a Mailchimp customer for years and pay $1,590 a month. On Friday 2 October our account was suspended after someone misused one of our API keys. I understand why they acted quickly, and that part is fair. What isn't fair is what happened next. Mailchimp suspended the account at the start of a weekend, and their compliance team doesn't work weekends. I sent three messages and got no reply for three days. When I contacted sales chat on Monday, I was told support doesn't work weekends ”

“We have been locked out of our company’s Mailchimp account because the former employee whose phone number was tied to multi-factor authentication has left, and that number is permanently disconnected. I have provided proof that I am the company owner, recent invoices, and the credit card information used to pay for the account. I also reinstated the former employee’s company email address. Despite this, Mailchimp has done virtually nothing to restore access. I have contacted them more than 20 ti”

“I love how easy it is to set up campaigns with Intuit Mailchimp All-in-One Marketing Platform. It makes handoffs to the marketing team super simple, and the drag-and-drop templates make it effortless for me to create emails myself. I also really appreciate the feature where Mailchimp detects the best times to send emails for better open rates—it's been incredibly helpful. One of the standout things for me is how easy it is to set up email templates for different types of emails like deals or pro”

“Impossible to cancel the subscription, worst site in the world.”

“Trying to send a final welcome email. Been going round for hours and hours and cannot set this up. It’s should be under Audience- Forms. What a nightmare. Will change as soon as I can. Have given up on this. My customers will now not receive am automatics final welcome email. Looks like the poor ratings you get are all valid. Very surprised at how rubbish this tool is.”

“I signed up thinking this is the industry gold standard it’s the leader. When I opened it up I quickly realised there is no AI at all. I can’t believe they expect customers to build everything manually with templates to help. Thank god I didn’t take any plans. What a disaster!”