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Loom

#Video RecordingFreemiumTop 18%
SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits16.9M/mo
Largest visitor share — 43% of traffic from United States.Top region43%United States

What it is

Overview

Fast screen and camera recording with AI auto-captions, video titles, and instant cloud upload. Remote teams, trainers, and customer support reps use it for async communication, client demos, and training videos. The AI layer adds automatic transcription, filler word removal, and title generation to standard screen capture. Built as a hybrid product combining proprietary recording tech with AI enhancement features. 16.9 million monthly visits suggest broad adoption across distributed workforces.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • Teams needing quick, asynchronous video updates
  • Sales/prospecting teams creating personalized video messages
  • Educators creating short explainer videos

Watch out for

  • Recording duration limits on free/lower tiers
  • AI recap accuracy may require manual editing
  • Customer support response times can vary for billing issues
Real product, not a wrapperIndependent product

Loom offers genuine workflow improvements like AI-powered filler word removal, automatic captions, and instant link sharing without file exports. The Chrome extension integration makes recording frictionless. However, it's essentially an enhanced screen recorder rather than a fundamentally new technology.

Strong evidence

Quality score

Updated monthly·36.9K ratings analyzed·7 sourcesHigh confidence
76/100
90-day trendStable

Loom The simplest tool for instant screen recording and video sharing, but pricing limits and AI accuracy can frustrateheavyusers

Score breakdown
=76/100
User verdict ×40 29Adoption ×22 19Honesty ×16 13Trust ×10 5Value ×12 7Adjustments +224 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 17, 2026, not a guarantee or statement of fact about Loom. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Loom? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

Plans

Pricing

Pricing modelFreemium
Paid options from$18/month
BillingMonthly

How free is free?

Free with limits

Free Starter plan available; Business $18/mo for unlimited videos

What you get for free

  • Free Starter plan for video communication
  • Screen and camera recording capabilities
  • Basic video sharing and collaboration features

Behind the paywall

  • Unlimited videosBusiness ($18/mo)
  • Basic editing featuresBusiness ($18/mo)
  • AI-enhanced videos and editingBusiness + AI ($24/mo)
  • Auto-generated meeting notesBusiness + AI ($24/mo)
  • Filler word removalBusiness + AI ($24/mo)

Cost to actually use

Based on 48 classified review complaints about rate limits, credits, and billing.

CasualFree Starter plan covers occasional screen recordings.
DailyDaily use likely hits video limits; Business plan needed.
HeavyProfessional use requires Business ($18/mo) or AI ($24/mo).

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

70Output Quality70 mentions
Scored from 70 mentions · medium confidence
POSITIVE trustradius

Loom is the best for remote teams! | Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing. | Pros: Asynchronous communications that work | Pros: Documenting processes | Pros: Providing details without the need to go on meetings. | Cons: Loom can definitely joi

NEGATIVE trustpilot

I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w

NEGATIVE trustpilot

This application absolutely sucks I was going to submit a presentation online when I was met with a record now button which did not work instead I was shown a women recording a video on how to use loom. Absolute let down. I ended up gettting striked for a late presentation.

NEGATIVE trustpilot

Recording unusable after a 15 min recording, no way to stop it.

29Value & Pricing31 mentions
Scored from 31 mentions · medium confidence
POSITIVE trustradius

Loom-ing with Brilliance: A Video Communication Tool for Small Teams. | Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over vi

NEGATIVE trustpilot

I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w

NEGATIVE trustpilot

I paid for their subscription, and one month later I was hacked; my account was banned from their platform, I no longer have any workspaces, and all the videos I had were deleted. They're stealing your data!!

NEGATIVE trustpilot

I PAID 18 USD AND INSTALLED THE APP, AND IT DOESNT WORK!!!! STAY AWAY, TERRIBLE EXPERIENCE

16Reliability36 mentions
Scored from 36 mentions · medium confidence
POSITIVE capterra

he fastest way to explain anything async, indispensable for remote teams — I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and relia

NEGATIVE trustpilot

I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w

NEGATIVE trustpilot

Loom is such a bad tool, especially the glitches and the most prominent one the camera being stuck to loom dashbaord. Tool maybe for kids to playaround but not for professionals at all who want to save time, might as well learn to use OSB studio or someother tool and host vidoes on Youtube Unlisted then to struggle with a shitty tool like this

NEGATIVE trustpilot

I paid for their subscription, and one month later I was hacked; my account was banned from their platform, I no longer have any workspaces, and all the videos I had were deleted. They're stealing your data!!

23Supportthin data · 5 mentions
Scored from 5 mentions · low confidence
NEGATIVE trustpilot

I worked with loom for years, i did an entire walk through on email to remove any other licenses which all showed inactive after their customer service support. Everyone was deactivated, they have then reactivated people and added people who i dont even know! to my account and to my great shock are charging me 160 per month over 2 months. This is after I dealt with customer success to make sure my account did not have more users on there. I am furious. I did not consent to this.

NEGATIVE trustpilot

Impossible to cancel your contract with them they make it unbelievably difficult to stop your subscription they have been billing me for months now despite me deleting my account and making every effort to contact them

NEGATIVE trustpilot

Very disappointing customer support experience. I paid for Loom Business, but when I tried to downgrade/cancel only to avoid future charges, I lost access to features I had already paid for during the current billing period. What made the experience worse is how difficult it is to contact customer support from inside the Loom platform. For a paid business tool, finding a clear way to open a support ticket should be simple, but instead it feels hidden and confusing. I spent too much time lookin

NEGATIVE trustpilot

Horrible experience, can't download video, can't edit it, nothing works, just bad! switch to someone that gives a **** about their customers

74Ease of Use62 mentions
Scored from 62 mentions · medium confidence
POSITIVE trustradius

Loom is the best for remote teams! | Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing. | Pros: Asynchronous communications that work | Pros: Documenting processes | Pros: Providing details without the need to go on meetings. | Cons: Loom can definitely joi

NEGATIVE reddit

We implemented video feedback in our remote team. We expected good results, but Loom crippled our progress. Loom didn’t offer anywhere near the benefits it advertised. The recording was choppy and we had to download its application to use it, and it still crashed a lot. These two user experience issues weren’t as bad as quality of life issues. Firstly, Loom’s free version only allows a 5-minute recording that's so insufficient, especially when working in a remote team environment. It only allows

POSITIVE trustradius

Atlassian Loom one of the key tools I use daily | I love it. I feel it could be useful in any context, particularly when talking about working remotely or simply globally. I think whenever there is a scenario in which a team is not working in the same room and following the same schedule, there is a great opportunity to improve things using Atlassian Loom. | Pros: Record what you need and only what you need | Pros: Give a title and a summary automatically | Pros: Provide with a transcript and ca

POSITIVE trustradius

Loom-ing with Brilliance: A Video Communication Tool for Small Teams. | Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over vi

50Trust derived from dimensions + predator detectionview math

A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.

Reasoning

mixed complaint zone (posterior 0.184, ceiling 50): indepRating=95(w0.30) claimAlignment=70(w0.28) vendorReply=55(w0.20) support=23(w0.06) buyAgain=90(w0.10) → trust 50

Watch & learn

Video content

YouTube
STOP Using Loom! This Screen Recorder Edits For You! YOUTUBE3.6K views

STOP Using Loom! This Screen Recorder Edits For You!

AureliusTjin1 month ago

Best Loom Alternatives (Free, Paid & Pro) — Tested 2026 YOUTUBE140 views

Best Loom Alternatives (Free, Paid & Pro) — Tested 2026

videotoolsinsights27 days ago

How to Make Product Demo Videos Without Recording Your Screen YOUTUBE711 views

How to Make Product Demo Videos Without Recording Your Screen

Bingeable_ai23 days ago

Supercut AI: The Loom Alternative That Changes How Advisors Communicate With Clients YOUTUBE38 views

Supercut AI: The Loom Alternative That Changes How Advisors Communicate With Clients

mattreiner26401 month ago

Tella vs Loom in 2026: Every New Feature Explained YOUTUBE35 views

Tella vs Loom in 2026: Every New Feature Explained

noviedizon23 days ago

This Open Source Loom Clone Is Built for AI Agents YOUTUBE34 views

This Open Source Loom Clone Is Built for AI Agents

BullBearAcademy61 month ago

Capabilities

Key features

Video Recording

Captures screen and camera footage with AI editing and transcription built in

Meeting Assistant

Records, transcribes, and summarizes meetings while capturing action items and decisions

Video Editor

Cuts, trims, and assembles footage into polished videos using text commands

Content Generator

Produces written content like articles, posts, and copy from brief prompts

The honest take

What users love & flag

Distinct themes surfaced across 36.9K reviews from 7 sources — each grounded in real review text, ranked by how often it comes up.

What users love10
Frictionless screen recording with one-click Chrome extension
AI-powered filler word removal and auto-captions
Instant link sharing without file exports or uploads
Simultaneous screen and camera recording
Strong integration ecosystem (Slack, Google Calendar)
Automatic video titles and summaries
Async communication workflow optimization
Cross-platform compatibility
Video transcription and timestamping
Background noise reduction
What users flag10
Frequent software freezing and crashes since Atlassian acquisition
Recording failures and browser compatibility issues
Unexpected billing increases and license additions
Difficult cancellation and customer support access
Free plan limitations (5-minute recording limit)
Video processing delays for larger recordings
Limited editing capabilities compared to dedicated video editors
Aggressive upgrade prompts and notifications
Camera recording issues in browser mode
Account access and workspace deletion problems

Questions

Frequently asked

What is Loom?

Loom is an AI-enhanced screen and camera recording platform designed for async team communication. It allows users to record their screen, camera, or both simultaneously, then automatically generates transcriptions, removes filler words, and creates meeting notes and summaries using artificial intelligence.

Is Loom free to use?

Yes, Loom offers a free Starter plan that includes 25 videos with 5-minute screen recordings, unlimited meeting length, and basic transcriptions. Paid plans start at $18/month for Business and $24/month for Business + AI with enhanced features.

What AI features does Loom provide?

Loom's AI automatically removes filler words and silence from recordings, generates meeting notes and recaps, creates transcriptions and captions in 50+ languages, and enhances video quality without manual editing. The AI can also transform recorded videos into populated Jira tickets and documentation.

What video quality does Loom support?

Loom captures high-definition video up to 4K resolution. Users can record their screen, camera, or both simultaneously through Loom's Chrome extension, desktop application, or mobile apps.

How does Loom integrate with other workplace tools?

Loom videos can be shared instantly through direct links or embedded into popular workplace tools including Slack, Gmail, Jira, Salesforce, and Google Workspace. The platform also automatically captures technical details like device information and console errors for engineering teams.

What platforms is Loom available on?

Loom is available as a web tool, Chrome extension, desktop application, and iOS mobile app. This allows users to record and share videos across different devices and platforms.

What's the difference between Loom's Business and Business + AI plans?

The Business plan ($18/month) provides unlimited videos and recording time with basic editing features. The Business + AI plan ($24/month) adds all AI features including auto-video enhancement, advanced editing, video-to-text automation, and auto-meeting recap emails.

Can Loom automatically create Jira tickets from recordings?

Yes, Loom's AI workflows can transform recorded videos into populated Jira tickets with automatically captured technical details like device information, browser data, console errors, and network activity. This is particularly useful for engineering teams documenting bugs and issues.

How many languages does Loom support for captions?

Loom automatically generates transcriptions and closed captions in over 50 languages. This makes it accessible for global teams and helps with async communication across different regions and time zones.

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