What it is
Fast screen and camera recording with AI auto-captions, video titles, and instant cloud upload. Remote teams, trainers, and customer support reps use it for async communication, client demos, and training videos. The AI layer adds automatic transcription, filler word removal, and title generation to standard screen capture. Built as a hybrid product combining proprietary recording tech with AI enhancement features. 16.9 million monthly visits suggest broad adoption across distributed workforces.
At a glance
Loom offers genuine workflow improvements like AI-powered filler word removal, automatic captions, and instant link sharing without file exports. The Chrome extension integration makes recording frictionless. However, it's essentially an enhanced screen recorder rather than a fundamentally new technology.
Strong evidenceQuality score
Loom The simplest tool for instant screen recording and video sharing, but pricing limits and AI accuracy can frustrateheavyusers
This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 17, 2026, not a guarantee or statement of fact about Loom. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Loom? Dispute any datapoint and we will review it, publish your response, and correct verified errors.
Plans
Free Starter plan available; Business $18/mo for unlimited videos
Based on 48 classified review complaints about rate limits, credits, and billing.
Community feedback
Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.
themes inside the Sentiment pillar — not score ingredients
“Loom is the best for remote teams! | Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing. | Pros: Asynchronous communications that work | Pros: Documenting processes | Pros: Providing details without the need to go on meetings. | Cons: Loom can definitely joi”
“I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w”
“This application absolutely sucks I was going to submit a presentation online when I was met with a record now button which did not work instead I was shown a women recording a video on how to use loom. Absolute let down. I ended up gettting striked for a late presentation.”
“Recording unusable after a 15 min recording, no way to stop it.”
“Loom-ing with Brilliance: A Video Communication Tool for Small Teams. | Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over vi”
“I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w”
“I paid for their subscription, and one month later I was hacked; my account was banned from their platform, I no longer have any workspaces, and all the videos I had were deleted. They're stealing your data!!”
“I PAID 18 USD AND INSTALLED THE APP, AND IT DOESNT WORK!!!! STAY AWAY, TERRIBLE EXPERIENCE”
“he fastest way to explain anything async, indispensable for remote teams — I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and relia”
“I used to rely on Loom natively to skip boring video syncs, but the Atlassian acquisition has completely broken the app. Trying to record a quick two-minute screen share now takes twenty minutes because the software keeps freezing up my entire MacBook, and half the time it won't even record my face in the browser anymore. And to make it worse, my billing suddenly skyrocketed from nine bucks to an insane hundred and sixty a month because their system automatically added unapproved user licenses w”
“Loom is such a bad tool, especially the glitches and the most prominent one the camera being stuck to loom dashbaord. Tool maybe for kids to playaround but not for professionals at all who want to save time, might as well learn to use OSB studio or someother tool and host vidoes on Youtube Unlisted then to struggle with a shitty tool like this”
“I paid for their subscription, and one month later I was hacked; my account was banned from their platform, I no longer have any workspaces, and all the videos I had were deleted. They're stealing your data!!”
“I worked with loom for years, i did an entire walk through on email to remove any other licenses which all showed inactive after their customer service support. Everyone was deactivated, they have then reactivated people and added people who i dont even know! to my account and to my great shock are charging me 160 per month over 2 months. This is after I dealt with customer success to make sure my account did not have more users on there. I am furious. I did not consent to this. ”
“Impossible to cancel your contract with them they make it unbelievably difficult to stop your subscription they have been billing me for months now despite me deleting my account and making every effort to contact them ”
“Very disappointing customer support experience. I paid for Loom Business, but when I tried to downgrade/cancel only to avoid future charges, I lost access to features I had already paid for during the current billing period. What made the experience worse is how difficult it is to contact customer support from inside the Loom platform. For a paid business tool, finding a clear way to open a support ticket should be simple, but instead it feels hidden and confusing. I spent too much time lookin”
“Horrible experience, can't download video, can't edit it, nothing works, just bad! switch to someone that gives a **** about their customers”
“Loom is the best for remote teams! | Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing. | Pros: Asynchronous communications that work | Pros: Documenting processes | Pros: Providing details without the need to go on meetings. | Cons: Loom can definitely joi”
“We implemented video feedback in our remote team. We expected good results, but Loom crippled our progress. Loom didn’t offer anywhere near the benefits it advertised. The recording was choppy and we had to download its application to use it, and it still crashed a lot. These two user experience issues weren’t as bad as quality of life issues. Firstly, Loom’s free version only allows a 5-minute recording that's so insufficient, especially when working in a remote team environment. It only allows”
“Atlassian Loom one of the key tools I use daily | I love it. I feel it could be useful in any context, particularly when talking about working remotely or simply globally. I think whenever there is a scenario in which a team is not working in the same room and following the same schedule, there is a great opportunity to improve things using Atlassian Loom. | Pros: Record what you need and only what you need | Pros: Give a title and a summary automatically | Pros: Provide with a transcript and ca”
“Loom-ing with Brilliance: A Video Communication Tool for Small Teams. | Loom is literally the best free (or depending on your team size) tool that I have found in recent years honestly. I have a consulting practice on the side where we work in multiple timezones. Im not the best with words or explaining things over email, and im a much more visual person. being able to show somehow how to do something rather than explain it via email is HUGE. Its literall creating the office culture vibe over vi”
A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.
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Capabilities
Captures screen and camera footage with AI editing and transcription built in
Records, transcribes, and summarizes meetings while capturing action items and decisions
Cuts, trims, and assembles footage into polished videos using text commands
Produces written content like articles, posts, and copy from brief prompts
The honest take
Distinct themes surfaced across 36.9K reviews from 7 sources — each grounded in real review text, ranked by how often it comes up.
Questions
Loom is an AI-enhanced screen and camera recording platform designed for async team communication. It allows users to record their screen, camera, or both simultaneously, then automatically generates transcriptions, removes filler words, and creates meeting notes and summaries using artificial intelligence.
Yes, Loom offers a free Starter plan that includes 25 videos with 5-minute screen recordings, unlimited meeting length, and basic transcriptions. Paid plans start at $18/month for Business and $24/month for Business + AI with enhanced features.
Loom's AI automatically removes filler words and silence from recordings, generates meeting notes and recaps, creates transcriptions and captions in 50+ languages, and enhances video quality without manual editing. The AI can also transform recorded videos into populated Jira tickets and documentation.
Loom captures high-definition video up to 4K resolution. Users can record their screen, camera, or both simultaneously through Loom's Chrome extension, desktop application, or mobile apps.
Loom videos can be shared instantly through direct links or embedded into popular workplace tools including Slack, Gmail, Jira, Salesforce, and Google Workspace. The platform also automatically captures technical details like device information and console errors for engineering teams.
Loom is available as a web tool, Chrome extension, desktop application, and iOS mobile app. This allows users to record and share videos across different devices and platforms.
The Business plan ($18/month) provides unlimited videos and recording time with basic editing features. The Business + AI plan ($24/month) adds all AI features including auto-video enhancement, advanced editing, video-to-text automation, and auto-meeting recap emails.
Yes, Loom's AI workflows can transform recorded videos into populated Jira tickets with automatically captured technical details like device information, browser data, console errors, and network activity. This is particularly useful for engineering teams documenting bugs and issues.
Loom automatically generates transcriptions and closed captions in over 50 languages. This makes it accessible for global teams and helps with async communication across different regions and time zones.
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