JetBrains AI

“I love intellij idea. It's one of the best IDEs out there. I've been a customer of Jetbrains for over a decade, starting with a free student license and upgrading to ultimate eventually. It's not all smooth sailing all the time, but they're quick to address any annoying regressions or new bugs.”

“I have been a life long JB customer. I loved JB developer tools. They released an AI assistant and it called me an ableist slur. It was very hurtful. No other AI products have that problem that I have used. This should not be released to the public. They take no responsibility, have poor communication and customer service. I refuse to be called that word ever again. They have lost my business and trust.”

“I’d have given it a zero score if you had such a thing. I signed up for the trial and got 36 credits on the Kineto App development site. The app I started to build was a language learning one. The audio didn’t work. After four sets to prompts from and re writes from Jet Brain the audio still didn’t work. Pretty key since the app is Meant to be audio learning only. So I sent it a link to a YouTube channel which does teach by audio only. It pirates the channel. Chops it up. Sends it back to me u”

“I’ve been a paying customer of JetBrains PyCharm Ultimate and always thought it was one of the best IDEs out there. The debugging tools, inspections, and overall polish are top-tier. But the recent experience with their AI Assistant has pushed me away. Despite paying for the Ultimate plan, you’re hit with restrictive AI quotas that run out far too quickly. Once you hit the cap, you’re locked out for weeks unless you pay extra. That’s not “Ultimate,” that’s rationing. What makes it worse is you”

“Thanks for supporting students/education by providing free premium subscription!”

“I purchased the IDE and AI Plus. I have never used AI. I gave it what I thought were very clear, and simple instructions to generate some code, and it proceeded to USE my ENTIRE month of AI credits and then stop when it "ran out of balance". This left me with broken code that didn't work, and no AI for an entire month I guess. When I contacted customer support, they did nothing. This is garbage. Edit: With some persistent complaints, JetBrains finally issued me a refund. I'm changing my review ”

“I paid for an ultimate subscription about a month ago, and they refuse to give me the activation key. In addition, I have to force quit the application 15 times a day. Thieves and garbage products. ”

“JetBrains markets its AI tools like they’re industry-leading, but the reality doesn’t match the hype. I subscribed expecting a powerful, reliable coding assistant — instead, I got inconsistent suggestions, limited usefulness, and a credit system that runs out quickly without delivering real value. What’s worse is their rigid “no refund” policy on AI subscriptions. Even if the product clearly doesn’t meet expectations or goes largely unused, they refuse to offer any flexibility. That’s not custo”

“Update: a few months after my original post the performance issues disappeared and the mobile app flies. Super responsive, excellent UI, and overall just great to work in. Honestly every time I have to work in Jira I cry a little thinking about the good old days when my work was 100% in you track.”

“Terrible company and a perfect example of toxic corporate behavior. They completely cut off access to developers based on location, turning their backs on the community. It doesn't matter if you want to use a non-commercial version — they will block you with zero care.On top of their trash geopolitical policy, WebStorm has become incredibly bloated. It unreasonably consumes a massive amount of RAM and performs poorly compared to modern tools. There is absolutely no reason to deal with their rest”

“I cancelled my webstorm license today, just keeps freeze and crashing I don't know why I'm paying something that is worse than a free ide.”

“I paid for an ultimate subscription about a month ago, and they refuse to give me the activation key. In addition, I have to force quit the application 15 times a day. Thieves and garbage products. ”

“JetBrains make great products - PyCharm always works, often when tools like VSCode struggle. Of course, this matters since there is a cost to maintaining the difference. Still, the mark of a great organisation is aftercare. What companies do after they've sold you a product. I'm sure we've all experienced being ghosted after the money is paid. Not JetBrains! I had an account problem, and several people worked tirelessly, responded quickly, and were proactive in solving my problem (and proble”

“I have been a life long JB customer. I loved JB developer tools. They released an AI assistant and it called me an ableist slur. It was very hurtful. No other AI products have that problem that I have used. This should not be released to the public. They take no responsibility, have poor communication and customer service. I refuse to be called that word ever again. They have lost my business and trust.”

“I bought I 2 year license from them, only not to receive the code, then had an educational license applied. I've lost 6 months of subscription time and cannot speak to anyone by phone. Their email is condescending at best and they simply do not listen nor empathise. Regardless of their software. Their attitude stinks. ”

“Je suis un utilisateur de la version payante de PyCharm Professional. A chaque mise à jour, cela détruit complètement mon profil, mes réglages et mes historiques. Il faut que je bidouille une heure à partir de mes sauvegardes pour remettre mon environnement tel qu'il était. Cette fois-ci, même en tentant de remettre mes réglages à la main, cela ne fonctionne pas. Le produit ne démarre carrément plus. J'avais déjà ouvert un ticket de support. Le problème n'a PAS été traité. Pour faire part de mon”

“I’ve been using JetBrains products for about 6 years, and in my opinion, they are excellent development tools. With many other IDEs, you often spend a significant amount of time not only on development but also on configuration and environment setup — which can be fine in some cases. However, with JetBrains tools, you can simply focus on your work instead of constantly configuring the environment. That’s a huge advantage for productivity.”

“I'm a long time (paying) user of phpStorm and the quality of the product has become worse over the last couple of years. It has become so bloated that it is hardly usable any more. A lot of bugs are never resolved (for instance the 'find in files' does not find everything) and they tend to change the whole product so often to something completely new that you are completely lost in the thousands of settings because everything is changed and on google there is only info about older versions. Al”

“Update: a few months after my original post the performance issues disappeared and the mobile app flies. Super responsive, excellent UI, and overall just great to work in. Honestly every time I have to work in Jira I cry a little thinking about the good old days when my work was 100% in you track.”

“First of all ... your assistant is complete junk. Second you have made it unremovable so we will be removing your IDE instead. Goodbye”