Hootsuite

“Don't think twice. Hootsuite is a no brainer. | Anyone who is scheduling posts should be using Hootsuite. Anyone who wants to send identical or similar content to multiple platforms should be using Hootsuite. Anyone who manages multiple social media accounts should be using Hootsuite.<br><br>Your time is worth so much more than an investment in Hootsuite. Don't think twice about it. | Pros: Scheduling posts | Pros: Managing multiple social media profiles across platforms | Pros: One stop to mana”

“Product doesn't work, tech help is non-existent/useless (and in fact they ridicule customers in responding to help tickets), no refunds, and now another contract with ICE, providing monitoring technology to DHS. Clearly it's not enough to screw nonprofits when they can also be compromising the safety of individuals. Where Hootsuites does excel is in Enshittification. buh-bye”

“4 out of 5 posts fail. Several years later they've not fixed the same problems they always have had, let alone attempt to upgrade and integrate new features. Cannot rely on the service to do the bare minimum ”

“No image filters; no hashtag suggestions; And it fails to pick up that my Instagram is a Business Account, so I cannot autopost. In other words, it completely doesn't support Inatagram at all. But it is free and I appreciate this. However I must continue my search for something that at least autoposts ... otherwise it defeats the purpose.”

“Great tool, highly recommended! | Hootsuite works weel in environments with small teams and a set number of social accounts, like organizing Social Media for a company, agency or ambitioned single users. We manage 5 Social Media Accounts for our employer with a team of three people and Hootsuite is the tool that suits or needs best for an unbeatable price. | Pros: Post scheduling | Pros: Post previews | Pros: Analytics and Reports | Pros: Community Management Features | Cons: More options to cus”

“The company fraudulently billed my credit card for a software suite ($1100) I neither knew about or wanted. My bank thankfully helped me reverse the criminal transaction. ”

“I had an extremely frustrating and disappointing experience with Hootsuite. Over a period of three years, we ended up overpaying significantly because payments were made via bank transfer while Hootsuite simultaneously continued charging our MasterCard. Surprisingly, this issue was never flagged on their side. Instead of proactively identifying or resolving the overpayments, they repeatedly blocked our account access and even sent threatening emails regarding payments. Their handling of the si”

“Tuve una muy mala experiencia con Hootsuite. Se realizó un cargo en mi cuenta que no reconozco ni autoricé, y hasta el momento no he recibido ninguna solución. Intenté contactar con el soporte técnico en varias ocasiones, pero no he obtenido respuesta, lo cual resulta muy frustrante y poco profesional. Me preocupa la falta de transparencia y control sobre los pagos, así como la ausencia total de atención al cliente ante un problema serio como este. No recomiendo este servicio hasta que mejore”

“Hootsuite is so easy to work with. | Hootsuite is a great place to bring all your resources into one system. Instead of using all of the native platforms, you can do most of it here. You can also track analytics without leaving the platform. We are also excited to use the social listening feature. | Pros: Organizing all the customers information in one area. | Pros: Very smooth and not glitchy. | Pros: Has so many features for things I didn't know I needed to keep track of. | Cons: Sometimes my ”

“Extremely Disappointing Customer Support – Long-Term Customer How did all of my social media accounts disappear from my Hootsuite account overnight? It took me months to log in and connect them one by one, and the process was extremely difficult and time-consuming. What is even more disappointing is the lack of customer support. Hootsuite no longer seems to provide the level of customer service that long-term customers should expect. It can take days and days to receive an email response, and ”

“4 out of 5 posts fail. Several years later they've not fixed the same problems they always have had, let alone attempt to upgrade and integrate new features. Cannot rely on the service to do the bare minimum ”

“I just cannot schedule posts and go about my day without worrying that something will not post in time. For weeks, scheduling to the Threads is constantly failing. I understand that the service is still in beta, but seems like Hootsuite don't know why posting fails every time”

“I had a fantastic experience with Hootsuite’s help desk, thanks to Adrian, who assisted me on May 14. He was incredibly helpful and resolved my issue quickly, which was such a relief. This experience really demonstrates that Hootsuite values its customers and prioritizes high-quality service. I’m thoroughly impressed with the consideration and efficiency of their support team. Highly recommend Hootsuite for anyone needing reliable and effective partner with strong customer support!”

“Extremely Disappointing Customer Support – Long-Term Customer How did all of my social media accounts disappear from my Hootsuite account overnight? It took me months to log in and connect them one by one, and the process was extremely difficult and time-consuming. What is even more disappointing is the lack of customer support. Hootsuite no longer seems to provide the level of customer service that long-term customers should expect. It can take days and days to receive an email response, and ”

“I had an extremely frustrating and disappointing experience with Hootsuite. Over a period of three years, we ended up overpaying significantly because payments were made via bank transfer while Hootsuite simultaneously continued charging our MasterCard. Surprisingly, this issue was never flagged on their side. Instead of proactively identifying or resolving the overpayments, they repeatedly blocked our account access and even sent threatening emails regarding payments. Their handling of the si”

“Tuve una muy mala experiencia con Hootsuite. Se realizó un cargo en mi cuenta que no reconozco ni autoricé, y hasta el momento no he recibido ninguna solución. Intenté contactar con el soporte técnico en varias ocasiones, pero no he obtenido respuesta, lo cual resulta muy frustrante y poco profesional. Me preocupa la falta de transparencia y control sobre los pagos, así como la ausencia total de atención al cliente ante un problema serio como este. No recomiendo este servicio hasta que mejore”

“Five Years In - A Hootsuite Review | In a marketing creation or management role, Hootsuite is a great tool to be able to understand your content output at a glance. It also provides decent analytical data and metrics to track performance and improvement. If I were in a lesser role or business function, it might be too much to use casually. | Pros: Cross-platform scheduling | Pros: Simple user interface | Pros: Profound, but simple tools. | Cons: Too many changes: The interface updates every so ”

“Scam: I signed up and downloaded Hootsuite and never could figure out how to use it. Whatever, that’s fine, but I’ve tried on my own to cancel through the app and thought I’d cancelled. Looked at my bank account today and it seems I’ve been being billed for a while. I contacted them by email asking twice to have my account cancelled. Both times was told I have to do it online. I go to the mobile version of the site, can’t cancel. I changed it to desktop mode and it’s so buggy I still couldn’t fi”

“I was happy to pay $50/month. Suddenly they renewed at $100/month without notice and charged my card $1200. $100 is the lowest option and I only use this once or twice a week. Super overpriced and dishonest billing and payments. UPDATE- they have still not replied to my request to change to free account nor refunded. I had to fill out a request from my credit card company to resolve. User interface to manage billing is deceptive and impossible to navigate without googling each thing I wanted”

“When starting your account you're prompted to connect your facebook or continue with "limited access". For those without facebook, clicking "continue with limited access" only takes you to a page listing the things you can't do... which is everything. You're only option is to exit the setup process or to go back and connect a facebook. Needing Facebook to use this app is annoying on its own but suggesting you could use it, limited or otherwise, and then not allowing you to use it at all is bull”