SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits1.9M/mo
Largest visitor share — 31% of traffic from Canada.Top region31%Canada

What it is

Overview

Healthcare professionals spend significant time on administrative tasks, with clinical documentation consuming hours that could be dedicated to patient care. Heidi addresses this challenge by providing an AI-powered medical assistant specifically designed for healthcare documentation and administrative workflow automation.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • Clinicians in international markets or practices serving multilingual populations who need ambient scribing across 110+ languages
  • Outpatient providers with short, single-problem visits where ambient capture is most accurate
  • Users who prioritize time savings on note automation and a clean interface over adaptive documentation learning

Watch out for

  • Lost recordings and dropped sessions—core function failure for a scribe
  • $150/month Clinician plan price increase in early 2026; consider if a full clinical AI suite is needed for that cost
  • Slower, less responsive customer support compared to some competitors
Real product, not a wrapperIndependent product

Goes beyond basic AI chat by offering specialized medical templates, automated clinical workflows that chain transcription to structured notes to referral letters, and healthcare-specific integrations. The clinical documentation UX is purpose-built for medical encounters rather than general AI assistance.

Strong evidence

Quality score

Updated monthly·3.8K ratings analyzed·2 sourcesHigh confidence
83/100

Heidi A capable AI medical scribe for multilingual ambient note-taking, but expensive at $150/month and prone to lost recordings.

Score breakdown
=83/100
User verdict ×50 39Adoption ×22 16Honesty ×16 16Value ×12 8Adjustments +417 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 17, 2026, not a guarantee or statement of fact about Heidi. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Heidi? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

Plans

Pricing

Pricing modelFreemium
Paid options from540 GBP/year
BillingAnnual

How free is free?

Genuinely free

Unlimited AI documentation & clinical evidence; paid tiers add editing & templates

What you get for free

  • Unlimited AI documentation
  • Unlimited clinical evidence with citations
  • Global healthcare-grade security
  • Real-time transcription for clinical notes

Behind the paywall

  • AI note editing and creationScribe Plus
  • Advanced templates and personalisationScribe Plus
  • Patient & session linkingScribe Plus
  • Team templates and document sharingPractice

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

4.80/5
3.8K reviews · 2 sources

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

66Output Quality41 mentions
Scored from 41 mentions · medium confidence
POSITIVE reddit

Free version of Heidi on my phone, dictation mode, email to self and insert in to notes. It's improved my documentation no end, and it's probably 98% accurate on most medical terms. It's improved the juniors discharge letters and makes reviews easier. If you're not sure, just use the free version for a while, it'll change your life. I've never tried the consultation mode aspects, but recording patients in any form is potentially problematic in a historically slow to adapt NHS.

NEGATIVE reddit

There was that one example like a month ago where the patient noticed the doctor treating her differently. She enquired about the AI note taking and was given a printout of its logs, which she posted to Reddit. A Redditor released that she may have been categorized as a trans woman (she is cis) because of the AI mishearing "female mailman" as her occupation, working for the US post office. It turned out this was the case and the doctor obviously was not spending enough time checking the AI notes

POSITIVE reddit

I am a GP that uses Heidi everyday. Documentation/paperwork is the part of medicine that all healthcare providers dislike the most. We would much rather be speaking to our patients, listening to our patients, examining our patients and thinking about our patients problems. By reducing the amount of time we spend mindlessly typing the stuff we were just talking about, we have much more time to do all of that other stuff. Writing notes is incredibly onerous and is often done outside of work hours,

POSITIVE reddit

I use Heidi every day in a clinical setting. It is an Australian company that is compliant with all NZ privacy laws. The audio is not recorded, it just creates a transcript of the conversation and then the AI uses a template supplied by the clinician to bring order to it. Currently it saves me at least 1-2 hours a day in admin and I won’t go back. My notes are comprehensive, I can spend more time listening to you, I generate letters back to referrers faster so the rest of your clinical team is k

36Value & Pricing21 mentions
Scored from 21 mentions · low confidence
POSITIVE reddit

I use Heidi every day in a clinical setting. It is an Australian company that is compliant with all NZ privacy laws. The audio is not recorded, it just creates a transcript of the conversation and then the AI uses a template supplied by the clinician to bring order to it. Currently it saves me at least 1-2 hours a day in admin and I won’t go back. My notes are comprehensive, I can spend more time listening to you, I generate letters back to referrers faster so the rest of your clinical team is k

NEGATIVE reddit

Heidi Health’s privacy pages sound reassuring but leave key gaps. The company says it is HIPAA and GDPR compliant and never sells data, yet its terms allow use of “de-identified” or “aggregated” recordings to “improve services” or share with “related companies.” Under GDPR, once data is labeled anonymized, it can legally be reused or sold without new consent, meaning patient conversations could train or inform commercial AI models. The site also promises that audio “disappears” after transcripti

NEGATIVE reddit

Stop using it. Forgety you ever did. This can land you in serious trouble. Easily. A few whispers to legal is all it takes. You are feeding personal and confidentail information into a application you cant vouch for when it comes to security, and even if you could, it would not matter to legal and IT. You are in breach of regulations your employer has in place. Companies with far less important data fire people using unapproved apps for confidential information.

NEGATIVE reddit

OP I have no vested interest in whether you're following your company's HIPAA policies but i can tell you that the way that you are using Heidi AI scribe is not adherent to those policies. On the app's own website they say that they can be HIPAA compliant but that basically means that the vendor has an executed Business Associate Agreement (BAA) with your employer (i'm just parsing the fancy language in the regulations). basically unless your employer is providing this app to you as something th

32Reliabilitythin data · 7 mentions
Scored from 7 mentions · low confidence
POSITIVE reddit

Heidi is in use on a number of EDs around the country. It saves clinicians a lot of time by taking notes as they go, so they don’t have to quickly summarise their patient load at the end of the night, when they’re supposed to be going home but actually have their first down time. It has to be closely watched, because it is wrong frequently, but even after accounting for time lost to corrections, it saves a ton of time. The real concern is that when it becomes mainstream, doctors will get complac

NEGATIVE reddit

The reliability issues you've identified with both tools highlight a common problem with AI scribes - they work well in controlled conditions but break down during real clinical use. The accuracy drift you experienced with Heidi is concerning, especially the missed recording sessions. If an AI scribe isn't consistently capturing encounters, it becomes worse than manual documentation because you lose the data entirely. Freed's tendency to add content you didn't say is equally problematic from a c

NEGATIVE web_crawl

recorded a long patient session and, after checking three times during the consultation, I believed Heidi was transcribing it correctly. To my disappointment, I later discovered that the session had not been saved at all.As a paying subscriber, this is extremely disappointing. Losing clinical documentation is a serious issue for healthcare professionals, and I expected a much more reliable product. I hope the team improves both the platform's reliability and its customer support. I pay for my wh

NEGATIVE reddit

I use it in my workplace. It’s kinda useful at times but I could live without it. It’s good at capturing succinctly what people are saying but it hallucinates often. It’ll say things that were never said or done so that’s quite concerning. It’s definitely not the magic answer to note writing and I have to spend a lot of time editing and checking it. Sometimes I just don’t use it and my own notes are much better at capturing the essence of the patient contact

62Ease of Use17 mentions
Scored from 17 mentions · low confidence
POSITIVE reddit

Hey everyone, I've been testing out various AI medical scribes over the past several months. Some were decent, some were bad, a lot were expensive, and one was very good. I wanted to share my experience with my favorite one: Heidi Health. First off, this is the only tool that has a free version with unlimited consults and dictation. Rather than limiting you to just a few notes or a one week test run, Heidi's free version is excellent. This tool has made documenting patient encounters so much eas

NEGATIVE reddit

Hi, I'm currently using a different medical scribe (Freed AI) but was thinking of switching to Heidi as I like the UI and set up more. I have a particular style to my notes based on templates I have used in the past, but the nice thing I like about Freed is the ability for me to edit the note, then hit a button so the AI can "Learn" from my previous notes and in the future structure notes similarly to how I have edited it. This way I don't have to choose a template and then type or edit it manua

POSITIVE reddit

Free version of Heidi on my phone, dictation mode, email to self and insert in to notes. It's improved my documentation no end, and it's probably 98% accurate on most medical terms. It's improved the juniors discharge letters and makes reviews easier. If you're not sure, just use the free version for a while, it'll change your life. I've never tried the consultation mode aspects, but recording patients in any form is potentially problematic in a historically slow to adapt NHS.

POSITIVE reddit

I use it at my work - we don’t actually input any patient demographics into Heidi itself so unless you’re asking to say your name and details it shouldn’t log it Personally I don’t trust it (to accurately document) so I type anything of importance alongside into my clinical file to ensure I don’t miss anything… but it’s suuuuuper handy at structuring and formatting notes. It has the ability to add context so at my work we input your medication list and diagnosed conditions or copy a not from a p

Watch & learn

Video content

YouTube
How Heidi Gave a Rural Pharmacist Her Evenings Back YOUTUBE317 views

How Heidi Gave a Rural Pharmacist Her Evenings Back

TryHeidi24 days ago

How Losing Everything Led Heidi Health to a Better Product | GROW ANZ 2026 | HubSpot Live YOUTUBE63 views

How Losing Everything Led Heidi Health to a Better Product | GROW ANZ 2026 | HubSpot Live

HubSpotLive24 days ago

Capabilities

Key features

Healthcare & Medical Assistant

Supports clinical documentation, triage, and health questions with AI assistance

Notes Assistant

Captures, organizes, and summarizes your notes into searchable, structured documents

Speech to Text

Converts spoken audio into written text in real time or from recordings

The honest take

What users love & flag

Distinct themes surfaced across 3.8K reviews from 2 sources — each grounded in real review text, ranked by how often it comes up.

What users love10
Significant time savings in clinical documentation
High accuracy on medical terminology transcription
Comprehensive free version with unlimited consultations
Structured clinical note formatting and templates
Integration with clinical workflows and letter generation
Real-time transcription during patient consultations
Compliance with healthcare privacy regulations
Specialized medical vocabulary recognition
Automated discharge letter and referral creation
Mobile app functionality for on-the-go documentation
What users flag9
AI hallucinations adding content never said
Missed recording sessions and lost documentation
Reliability issues requiring extensive verification
Privacy and HIPAA compliance concerns
Accuracy drift over time with updates
Difficulty with complex multi-system visits
Slow performance during video calls
Limited customization for specific note styles
Concerns about unauthorized workplace usage

Questions

Frequently asked

What is Heidi?

Heidi is an AI-powered medical assistant that transforms healthcare documentation through automated clinical note generation, real-time transcription, and medical coding. It's specifically designed for healthcare professionals to reduce administrative burden and is trusted by over 70,000 NHS clinicians across 1,200+ practices worldwide.

Is Heidi free to use?

Yes, Heidi offers a free plan that includes unlimited AI documentation and clinical evidence access with citations, plus healthcare-grade security. Paid plans start at £45 monthly for additional features like advanced templates and personalization, with all paid plans offering 14-day free trials.

How does Heidi capture patient consultations?

Heidi can capture patient interactions through multiple methods including real-time transcription during consultations or remote recording via a clip-on microphone. The system then processes these inputs to automatically generate structured clinical notes, perform medical coding, and create follow-up task lists.

What healthcare specialties does Heidi support?

Heidi supports multiple healthcare specialties including family medicine, mental health, dentistry, and veterinary care. The platform is designed to work across different medical fields with customizable templates and specialty-specific documentation needs.

Does Heidi provide clinical evidence and research support?

Yes, Heidi includes a References feature that provides instant access to verified clinical evidence with transparent citations. This supports evidence-based decision making during patient care by giving clinicians quick access to reliable medical information.

Can Heidi integrate with existing healthcare systems?

Yes, Heidi offers EHR integration capabilities and is designed to work within existing healthcare workflows. The platform maintains healthcare-grade security compliance including HIPAA and GDPR standards, making it suitable for integration into established medical practice systems.

What platforms is Heidi available on?

Heidi is available as a web-based tool and also has an iOS mobile app. This allows healthcare professionals to access the platform from their computers or mobile devices depending on their workflow needs.

What's included in Heidi's Practice plan?

The Practice plan costs £65 monthly and includes everything from lower tiers plus team template sharing, document and session collaboration features, and guided onboarding. This plan is designed for healthcare practices that need coordinated documentation across multiple clinicians.

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