What it is
A video generator that creates clips from text prompts or uploaded photos. Hailuo AI runs on proprietary models rather than wrapping existing video AI. Content creators and social media managers make up most of the 2.7 million monthly visits, drawn by the text-to-video and image-to-video capabilities. Early reviewers describe high visual quality when generations complete successfully, though consistent complaints center on processing failures and billing issues.
At a glance
Uses its own video generation AI model specifically trained for creating videos from text descriptions or photos, rather than just wrapping existing models like GPT or Claude. Offers specialized video creation workflows beyond basic text-to-video conversion.
Strong evidenceQuality score
Hailuo AI AI video generator with strong short-clip output and prompt adherence, but credit limits constrain experimentation.
This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of August 16, 2026, not a guarantee or statement of fact about Hailuo AI. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Hailuo AI? Dispute any datapoint and we will review it, publish your response, and correct verified errors.
Plans
Free credits to start; Pro $9.99/mo for regular use
Based on 98 classified review complaints about rate limits, credits, and billing.
Community feedback
Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.
themes inside the Sentiment pillar — not score ingredients
“This is one of the best models out there. The action with 2.0 is much better than any other model. The bad reviews are funny to reach as someone who has been using this model for a year now with max unlimited plan and 5000+ gens.”
“It was so expensive with false advertisement. Most Video failed to generate with variety of execuses. There are so much more better apps out there. I hope others won't be scam. ”
“WHEN I FIRST STARTED USING IT WAS AMAZING THEN SLOWLY OVER TIME IT KEPT HAVING TROUBLE RENDEREING VIDEOS BUT ALL THE OTHER AI PLATFORMS I USED NEVER HAD ISSUES. IT HAS GOTTEN WORSE AND WORSE WITH FACIAL CONSITANCY ALSO. YOU HAVE TO RENDER 4 OR 5 CLIPS OR MORE FOR EVERY CLIP THAT IS USABLE DUE TO IN CONSISTANCY. I PRETTY MUCH STOPPED USING IT AT ALL FOR VIDEO CLIPS. JUST NEVER WORKS ANYMORE. ITS GOOD FOR GENERATING IMAGES BUT OTHER THEN THAT I WOULD SAY NO LONGER WORTH THE MONEY. THERE ARE BETTER”
“As a yearly paying subscriber (UID: 423282121430593538), I cannot generate stable 1080p video quality in Hailuo AI. Videos randomly range from 699 KB to 4.8 MB due to forced "optimization" that cannot be disabled in the UI. Support emails and LinkedIn messages have been ignored for 5+ days. This makes the service unusable for professional purposes like Adobe Stock.”
“I don't know how or why but there is a certain quality one which is called Hailuo. Even though it only generates 5 second clips, they are very good. Also, the stuff is completely free... The good: -High quality -Realistic -No subscription page Update: Here's a new AI generated video from Minimax/hailuo and also they added image input for videos .buffering-track-fill { stroke-dasharray: 100; stroke-dashoffset: 50; } Sorry, something went wrong when loading this video. View in app In ancient egypt”
“Buyer Beware: Customer Support Is Practically Nonexistent The AI video generator itself worked. My complaint is not about the product. I was charged on June 29. The charge may have been legitimate. The problem began when I tried to manage my account. I could not find any way to: Change my payment method. Manage my subscription. Contact customer support. I then attempted to delete my account. The site instructed me to enter a verification code that would be sent by email. The verification em”
“Comme d'autres commentaires, j'ai payé pour 1 mois et j'ai été prélevé tout els mois depuis soit 120 euros de trop. c'est clairement des voleurs, car j'ai échangé avec eux et soit ils ne répondent pas ou soit ils demandes des justificatifs des capture d'écran à l'infini et ça ne s'arrête jamais et pendant ce temps ils te débitent tout les mois.”
“Son unos ladrones me di de baja y me han cobrado de la tarjeta,cuidado con dar datos de tarjeta. No es una ia confiable.”
“They're already better than runway and kling for the simple fact they give fucking estimates of how long the video will take to be generated and how many people in front and it seems to be even fairly accurate?!!?!”
“Son unos ladrones me di de baja y me han cobrado de la tarjeta,cuidado con dar datos de tarjeta. No es una ia confiable.”
“Do not buy or sign up for any regular payment plan. Soon as you do they block your account. You can't log in to use it but they continue charging you every month to software you can't access. ”
“Terrible customer service, purchased the Max plan for $300/month and generations are slower than lower plans. Multiple emails to customer service but no response”
“Buyer Beware: Customer Support Is Practically Nonexistent The AI video generator itself worked. My complaint is not about the product. I was charged on June 29. The charge may have been legitimate. The problem began when I tried to manage my account. I could not find any way to: Change my payment method. Manage my subscription. Contact customer support. I then attempted to delete my account. The site instructed me to enter a verification code that would be sent by email. The verification em”
“Comme d'autres commentaires, j'ai payé pour 1 mois et j'ai été prélevé tout els mois depuis soit 120 euros de trop. c'est clairement des voleurs, car j'ai échangé avec eux et soit ils ne répondent pas ou soit ils demandes des justificatifs des capture d'écran à l'infini et ça ne s'arrête jamais et pendant ce temps ils te débitent tout les mois.”
“Their interface does not have a payments page where we can edit the payment information. I was on a monthly subscription and switched to an annual subscription. When I made the switch, they charged on the card I added a long time ago. When I wrote to them they kept asking me to remove the card information that never existed on their site in the first place. I was disappinted with their service and delayed response times and requested for a refund which took them a month to reply to. They asked m”
“Scam at 100%. I paid for it, can't even use it to get a refund it is like i'm going for a job interview. Also their website has no billing setting as of today, they will send you a form knowing you can't find answers. the customer service will take hours to reply you delaying it even further. ”
“Franchement, je débute dans la création de vidéos sur YouTube, je découvre encore plein de choses… mais HailuoAI m’a vraiment aidée à passer un cap. J’ai déjà posté trois petites vidéos de récits que j’ai créées avec la plateforme, et j’ai été super contente du rendu ! Les visuels sont magnifiques, l’ambiance colle bien à mes histoires, et même en étant débutante, j’ai trouvé l’outil simple à utiliser. Au départ j’ai testé avec une formule basique… mais j’ai vite pris l’abonnement illimité tel”
“Scam at 100%. I paid for it, can't even use it to get a refund it is like i'm going for a job interview. Also their website has no billing setting as of today, they will send you a form knowing you can't find answers. the customer service will take hours to reply you delaying it even further. ”
“Loved this site, until they changed the layout. They changed it for the worse, it's so bad I instantly cancelled my membership.”
“J'ai pu générer plusieurs photos et vidéos sans problème. Le site est simple et correspond aux attentes pour du contenu éphémère, comme pour les réseaux sociaux. Suis assez bien les prompts. Sur la dizaine de générations d'hier, seul 1 ne correspondait pas. J'ai essayé sur un autre site, mais l'essai n'était pas concluant non plus. Idéal pour ceux qui recherchent un site de création de contenus minimaliste.”
A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.
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Capabilities
Creates original video clips from text prompts, images, or scripts
Generates moving video clips from the text prompts you provide
Animates a still image into a short video clip with motion
The honest take
Distinct themes surfaced across 83.7K reviews from 3 sources — each grounded in real review text, ranked by how often it comes up.
Questions
Hailuo AI is a video generation platform that creates professional videos from text prompts or photo uploads using native multimodal generation. It features specialized templates for fashion films, K-pop MVs, dance videos, and cinematic content with precise editing capabilities.
Hailuo AI operates on a freemium model starting at $9.99 per month. New users receive 200 free credits upon signup, with an additional 2,000 free credits available through the MiniMax Hub download.
Hailuo AI offers two primary input methods: text-to-video generation where you describe your desired content (like 'A child flying a kite in the park, golden sunlight'), and photo-to-video conversion where you upload photos and transform them into dynamic videos.
The platform provides specialized templates for K-pop idol music videos, fashion films, dance video generation, atmospheric text overlay videos, and ASMR content. It also includes features like Style Switch for video style transfer and CineScope for cinematic video creation.
Hailuo AI supports multiple aspect ratio formats, including 21:9 cinematic format for professional-grade content. The platform emphasizes production-ready output quality suitable for commercial use and marketing campaigns.
Hailuo AI targets content creators, social media marketers, and digital artists who need professional-grade video output efficiently without extensive technical skills or expensive equipment. The platform also offers a Creator Partnership Program for professional users.
Hailuo AI distinguishes itself by offering production-ready output quality with native multimodal generation capabilities and precise multimodal editing throughout the creation process. It's designed for professional-grade results suitable for commercial use rather than basic video generation.
Hailuo AI is available as a web-based platform that you can access through your browser at hailuoai.video. No additional software downloads are required for the main video generation features.
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