Gorgias

“The pricing gets steep during Q4, but the payroll savings make it worth it. Gorgias centralized support across my three Shopify stores. Automations handle 40% of inquiries instantly, and seeing LTV next to tickets helps us close pre-sale DMs before traffic bounces. Game changer for customer service.”

“A few days in and I already regret the switch. The Shopify integration is marketed as seamless, but in practice you get basic customer data and past orders - that is all. Live cart visibility was removed in November last year, and their own support did not know this when I asked. We sell high-end products. Customers regularly ask us to check what is in their cart - whether the parts are compatible, whether anything is missing. Seeing the cart directly from the ticket was the single reason we c”

“We've used Gorgias for over a year. Our experience has not been great. This is one of the worst SaaS offerings I have encountered in over 20 years of working in IT. It looks good in the demo. In the first month you find the product is a bit buggy. Half the integrations don't work properly (and there's no logs of their failures). You get billed for tickets that are either SPAM, or interactions with the same customer about the same issue that Gorgias deems a new ticket. Your browser slows to a c”

“The software is really quite buggy... There are so many missing features. New features come along very rarely. Even their support documentation has lots of 404s. Their intent stuff is a mess, their AI stuff is half baked, their integration with Shopify is missing basics (e.g. B2B vs retail customers). Its just not really where a customer service tool should be in 2026. I could not recommend it to others. We have been using with clients for about a year or two, never gets much better.”

“We moved away from Zendesk to the much more affordable and tech-focused, Gorgias in 2022. We have had an easy transition, with a few things that were missed from Zendesk, but Gorgias's team works hard behind the scenes to update and upgrade features consistently. At this point, those things have faded away into something better with Gorgias. It integrates with Shopify much more efficiently than Zendesk was at the time that we left them. Overall, I would highly recommend the Gorgias experienc”

“We've used Gorgias for over a year. Our experience has not been great. This is one of the worst SaaS offerings I have encountered in over 20 years of working in IT. It looks good in the demo. In the first month you find the product is a bit buggy. Half the integrations don't work properly (and there's no logs of their failures). You get billed for tickets that are either SPAM, or interactions with the same customer about the same issue that Gorgias deems a new ticket. Your browser slows to a c”

“The GREEDIEST company out there! avoid at all costs! I contacted Gorgias to ask them for some help, a former member of our team was meant to cancel the highly expensive 5k plus package we are on as it is not needed and we are too small to find benefit in the software. It appears a mistake was made because the cancelation did not go through. I asked if they'd be kind enough cancel the contract or at least the remaining months as it was our mistake and instead of helping a customer who has spent”

“Gorgias was always a little more expensive than other tools, but as time passed, they've started to break their product apart and re-introduce previous features as "new launches" and then charge a premium. Any doubts or questions concerning this will be met with argumentative and anti-consumer behavior. It seems they're aware of their declining reputation considering they're now offering $ for leaving 5-star reviews on Trustpilot (per an email their team sent out on 03/06/2024). Proceed with E”

“I like that Gorgias is easy to set up and delivers reliable performance. Gorgias supports me with an account rep who is available to guide me and solve any concerns quickly. The AI Agent and AI Shopping Assistant have been especially valuable for our business as we have limited business hours and AI is available 24/7 with solid customer service skills and actions. This is small, but the only options for UI is dark and light - nothing in between. I use Gorgias for customer support to answer produ”

“We've used Gorgias for over a year. Our experience has not been great. This is one of the worst SaaS offerings I have encountered in over 20 years of working in IT. It looks good in the demo. In the first month you find the product is a bit buggy. Half the integrations don't work properly (and there's no logs of their failures). You get billed for tickets that are either SPAM, or interactions with the same customer about the same issue that Gorgias deems a new ticket. Your browser slows to a c”

“Honestly so bad. I can’t even log in ”

“We have been using Gorgias for over a year, and our experience has been extremely frustrating. If you operate Shopify with a third-party ERP, the integration is unreliable and creates ongoing operational challenges. We have experienced significant syncing issues that directly impact customer experience. Support has been disappointing. Responses often lack clarity or resolution, and we’ve received explanations that don’t fully address the issue. In one instance, folders were randomly deleted. W”

“The Gorgias team consistently goes above and beyond to assist with any request you have. I frequently reach out to them for support with Statistics, and their assistance is invaluable for enhancing service quality. Thank you once more for your outstanding support!”

“worse support team i've seen so far. they don't even understand their app and gave me 3 times misleading suggestions on setting up multilingual version for their contact form. and they threatened that i should be polite with them under this context or they'll close the conversation. how are you supposed to be calm and polite when faced with such xxxx team?”

“I have been using Gorgias for about 7 years and the last few years the customer service has been terrible. For the past few months I am having an issue and the AI bot just says we opened a ticket and someone will get back to you but nothing this has been going on for too long and its impacting the way we work. Shame on Gorgias.”

“We have received so much spam from them. I have blocked 5 separate domains: gorgias.io, gorgiasai.io, gorgiasautomate.support, gorgiasaicxhelp.com, usegorgias-tech.com. Interestingly, they haven't emails from gorgias.com, likely to preserve SEO rankings. There is no means to get off their mailing list. If this is the way they treat supporting customers then they don't know what customer support is. EDIT: Since I posted this yesterday, I've blocked gorgiasagent.net, usegorgiasautomate.co and go”

“Gorgias has changed the game for us! They are so quick to help/add feature requests and help you solve your issue. As well as when you schedule and call, they are all very knowledgable and kind! It's easy to learn how to use and their training docs are next level. Do not know what we would do without Gorgias!!!”

“the mobile app is so buggy! doesn't send real-time notifications and the ticket UI keeps on scrolling down for no reason at all! why create an app if it's almost hit usable? I hope the devs will improve the app soon.. I use this for my business so hopefully you fix it!”

“We have been really impressed with the Gorgias product and the team. It's so easy to set up, learn, and use on a day to day basis. I really enjoy the product town halls and appreciate that the development team takes the user's feedback and suggestions into consideration! Bravo! ”

“Gorgias stands as a paragon of excellence in the realm of customer support solutions. With its innovative features, user-friendly interface, and unparalleled customer service, Gorgias has revolutionized the way businesses engage with their clientele. Here's why it deserves a five-star rating: Efficiency and Automation: Gorgias streamlines customer support processes with its robust automation capabilities. From personalized responses to common queries to seamless integration with e-commerce plat”