SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits4.5M/mo
Largest visitor share — 39% of traffic from United States.Top region39%United States

What it is

Overview

Fireflies.ai addresses the challenge of manually capturing meeting information and losing critical details discussed during team conversations. Before Fireflies, professionals struggled with taking comprehensive notes while actively participating in meetings, often missing important action items and key insights. The platform targets business teams, sales professionals, recruiters, and remote workers who need accurate meeting documentation and conversation analysis.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • Individuals with 10+ meetings/month
  • Teams needing CRM and Slack/Notion integrations
  • Users prioritizing transcription accuracy over real-time call assistance

Watch out for

  • Visible meeting bots may disrupt professional calls
  • No automatic language detection limits multilingual team support
  • Video recording requires Business plan
Real product, not a wrapperRuns on GPT-4

Fireflies goes beyond basic AI transcription by automatically joining meetings across platforms, identifying individual speakers, and integrating directly with your existing workflow tools like Slack and CRM systems. The specialized meeting AI and searchable conversation history create a genuinely different experience from just using ChatGPT for transcription.

Strong evidence

Quality score

Updated monthly·6K ratings analyzed·4 sourcesHigh confidence
89/100
90-day trendStable

Fireflies The most capable AI meeting notaker for transcription and CRM integration, but visible bots create friction in enterprise settings.

Score breakdown
=89/100
Sentiment Ă—50 44Adoption Ă—30 24Honesty Ă—20 17Adjustments +311 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 9, 2026, not a guarantee or statement of fact about Fireflies. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Fireflies? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

Plans

Pricing

Pricing modelFreemium
Paid options from$18/month
BillingMonthly

How free is free?

Free with limits

Free forever plan available; Pro $18/mo for teams and advanced features

What you get for free

  • Free forever plan for individuals starting out
  • Basic meeting transcription and recording
  • Limited storage and meeting minutes per month

Behind the paywall

  • Team collaboration featuresPro
  • Advanced AI insights and analyticsPro
  • Higher storage limits and meeting quotasPro
  • Enterprise-grade security and admin controlsEnterprise

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

71Output Quality84 mentions
Scored from 84 mentions · high confidence
POSITIVE trustpilot

“Used Fireflies to record vendor presentations during a competitive RFP process. It solved a real problem. Not every evaluator can sit through every presentation, and before this, a missed session meant excusing them and throwing out their scores. Fireflies provides video, a full”

NEGATIVE reddit

“That’s right. We were all there. The meeting was last week. I took notes and better yet, was the person who led the call. I logged on yesterday morning (they are 3 hours ahead of me time zone wise) to them having the following argument: One of them used Claude to analyze the Fire”

POSITIVE trustpilot

“Fireflies has cut my work time bymore than 1/2. It used to take me more than 2 1/2 hours to do one evaluation. Now I am done in lesson than 30 minutes per evaluation since it helps me categorize minutes taken during a meeting. ”

POSITIVE trustpilot

“I worked with many other platforms to capture my meetings and record courses, but Fireflies proved to be the for me by far. I like how easily you can schedule meeting ahead in Fireflies and also that you can call it last minute to a meeting on the go if you forgot about it earlie”

16Value & Pricing22 mentions
Scored from 22 mentions · low confidence
POSITIVE trustradius

“Can't live without Fireflies.ai | It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less. | ”

NEGATIVE reddit

“these aholes have been charging me 38 bucks(18 bucks for pro + so f'in "tokens" which i never subscribed to)... I was already unhappy with the app because it kept crashing. It does not record everything properly. If the recording is over 1 hr, it just doesn't transcribe it. I wou”

NEGATIVE reddit

“Curious what people think of this type of lawsuit against fireflies.ai. This software is so scammy. Or it would seem to be a huge security issue for IP in corporations. Where exactly does the data go?https://www.dataprivacyandsecurityinsider.com/2025/12/lawsuit-alleges-fireflies-”

NEGATIVE reddit

“This is the pattern playing out across every enterprise right now. An AI SaaS tool gets adopted bottom-up by employees for productivity, and suddenly biometrics, meeting transcripts, and internal IP flow to infrastructure security never vetted. Most transcription tools process au”

32Reliability16 mentions
Scored from 16 mentions · low confidence
POSITIVE trustpilot

“I worked with many other platforms to capture my meetings and record courses, but Fireflies proved to be the for me by far. I like how easily you can schedule meeting ahead in Fireflies and also that you can call it last minute to a meeting on the go if you forgot about it earlie”

NEGATIVE reddit

“these aholes have been charging me 38 bucks(18 bucks for pro + so f'in "tokens" which i never subscribed to)... I was already unhappy with the app because it kept crashing. It does not record everything properly. If the recording is over 1 hr, it just doesn't transcribe it. I wou”

POSITIVE trustpilot

“At InteGrant, our work lives and dies on accuracy. We manage grant applications, contracts, and fundraising strategy for nonprofits and community organizations across a wide network, which means we're in meetings constantly — with clients, funders, boards, and partners. Details d”

NEGATIVE reddit

“We use teams to meet with external parties often. Occasionally someone will click on a link in a meeting that says it's an AI not taker. The user just clicks the link out of curiosity. Suddenly that AI is adding itself to every meeting that user is in and then it spreads to the r”

36Supportthin data · 5 mentions
Scored from 5 mentions · low confidence
NEGATIVE reddit

“I run a pre-seed company and my team had a terrible experience with Fireflies customer support. We switched to Granola and their support, note taking capability, and sharing functionality are awesome. Would highly recommend Granola (much better experience than both fireflies and ”

NEGATIVE capterra

“A must-have tool for anyone who takes meetings seriously — $5f","incentivized":"NoIncentive — Getting notes on my meetings frees me up from writing everything down on paper and transcribing it. It works across my meeting platforms, so I do not have to rely on being in Zoom to ge”

POSITIVE capterra

“A Game-Changer for Multilingual Teams — Very good overall, but with a clunky UI, I would prefer them to have more of the simple, clean AI features like Otter has. — The value for the money is great when compared to other services. I like that I get an unlimited number of uploads,”

POSITIVE trustradius

“Quick and Sick Tool | I used it for two main reasons - to receive coaching from my managers, and to record and listen back to sales calls. More often for coaching, as some other software were more often utilized for sales calls (not necessarily because they were better, however).”

67Ease of Use38 mentions
Scored from 38 mentions · medium confidence
POSITIVE trustpilot

“Used Fireflies to record vendor presentations during a competitive RFP process. It solved a real problem. Not every evaluator can sit through every presentation, and before this, a missed session meant excusing them and throwing out their scores. Fireflies provides video, a full”

NEGATIVE reddit

“We use teams to meet with external parties often. Occasionally someone will click on a link in a meeting that says it's an AI not taker. The user just clicks the link out of curiosity. Suddenly that AI is adding itself to every meeting that user is in and then it spreads to the r”

POSITIVE g2

“my experience with Fireflies because, as a salesperson, it has completely changed how I do my job. My absolute highest priority during a meeting is to focus entirely on the client—watching how they say things and reading the room. Before Fireflies, I was always distracted by tryi”

POSITIVE g2

“The automated meeting summaries and action-item extraction are absolutely fantastic. They eliminate the need for anyone to take manual notes during client calls or internal team syncs, which means everyone can stay fully present in the conversation. I also really appreciate how s”

60Trust derived from dimensions + predator detectionview math

A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.

Reasoning

operational zone (predator ratio < 0.2) → trust floor 60

Watch & learn

Video content

YouTube
Fireflies AI Tutorial 2026 | Automatically Record, Search and Summarize Meetings YOUTUBE3.8K views

Fireflies AI Tutorial 2026 | Automatically Record, Search and Summarize Meetings

LocoAIco21 days ago

Capabilities

Key features

Meeting Assistant

Records, transcribes, and summarizes meetings while capturing action items and decisions

Transcriber

Converts recorded audio and video into accurate written transcripts

Team Collaboration

Helps teams share work, coordinate tasks, and communicate inside shared AI workspaces

The honest take

What users love & flag

Distinct themes surfaced across 6K reviews from 4 sources — each grounded in real review text, ranked by how often it comes up.

What users love10
Automatic meeting recording and transcription across platforms
AI-generated meeting summaries and action item extraction
Speaker identification and attribution in multi-person calls
Seamless integration with CRM and productivity tools
Cross-platform compatibility (Zoom, Teams, Google Meet)
Searchable meeting history and conversation analytics
Mobile app for in-person meeting recording
Multi-language transcription support
Real-time transcription capabilities
Automated calendar integration and meeting joining
What users flag8
Transcription accuracy issues with accents or background noise
Reliability problems with longer recordings over 1 hour
App crashes and technical glitches
Unexpected AI credit charges for features not explicitly requested
Privacy and security concerns about data handling
Bot joining meetings can feel awkward for external participants
Limited customization options for summaries
Difficulty with multi-speaker conference room scenarios

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