SearchTools.ai's automated opinion — blended from public reviews, community signals, and development activity. Not an editorial rating or statement of fact.Click the score for the full breakdown.Quality
Estimated visits per month, across the web app and mobile apps.Visits3.4M/mo
Largest visitor share — 74% of traffic from United States.Top region74%United States

What it is

Overview

A homework assistance service that connects students with step-by-step explanations for math, physics, and geometry problems. Chegg operates as a traditional web service with human experts and a question database, not an AI tool. Early reviewers describe the large database of worked problems as the main draw, though recent feedback shows declining answer quality. Students upload photos of homework questions and receive detailed breakdowns within hours.

At a glance

Usability & Quality overview

Inputs
Outputs
Platforms

Best for

  • quick homework checking
  • step-by-step problem solving
  • students who want a fast reference while working through assignments

Watch out for

  • solution accuracy on harder questions
  • subscription cancellation and refund friction
  • dependence that can undermine learning
Build typeIndependent product

The tool markets homework help and step-by-step solutions, but users report it now primarily uses AI that often provides incorrect answers. Without proprietary data or specialized capabilities beyond what's available in ChatGPT, it offers limited unique value.

Strong evidence

Quality score

Updated monthly·251.3K ratings analyzed·2 sourcesHigh confidence
56/100

Chegg Homework-helper platform for step-by-step problem solving, but answer quality and cancellation friction are recurring issues.

Score breakdown
=56/100
User verdict Ă—40 19Adoption Ă—22 19Honesty Ă—16 10Trust Ă—10 3Value Ă—12 544 to reach 100

This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of October 12, 2026, not a guarantee or statement of fact about Chegg. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Chegg? Dispute any datapoint and we will review it, publish your response, and correct verified errors.

PricingUnknown

Individual plan details haven't been verified yet — they'll appear here on the next data refresh.

Community feedback

Aggregated reviews

Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.

4.40/5
251.3K reviews · 2 sources

What reviewers talk about

themes inside the Sentiment pillar — not score ingredients

41Output Quality63 mentions
Scored from 63 mentions · medium confidence
POSITIVE trustpilot

“I searched all over the Web after my current Electrical course module did not have any wording on Double Pole Fusing and Chat GPT didn't have the correct answer too. Chegg, with an explanation to help me learn, had the correct answer. Very happy Chegg has this and I have subscribed for a month (£9) to help with my next few modules. I've now used their A.I. to explain on several questions that I have found it impossible to research in the course contents books and on Web Searches. For my Electric”

NEGATIVE trustpilot

“Bought it. €20. To assist with courses. None of the answers were correct”

NEGATIVE trustpilot

“they cheat you out of an education. 30% of the expert answers are blatantly wrong. they will bill you indefinitely”

NEGATIVE trustpilot

“They removed textbook solution. This is perhaps the stupidest move they could every make. ”

26Value & Pricing104 mentions
Scored from 104 mentions · high confidence
POSITIVE trustpilot

“I searched all over the Web after my current Electrical course module did not have any wording on Double Pole Fusing and Chat GPT didn't have the correct answer too. Chegg, with an explanation to help me learn, had the correct answer. Very happy Chegg has this and I have subscribed for a month (£9) to help with my next few modules. I've now used their A.I. to explain on several questions that I have found it impossible to research in the course contents books and on Web Searches. For my Electric”

NEGATIVE trustpilot

“They are very deceptive! Sent an email to me asking if I wanted to renew with a link to push which I did not go to the link but they continued to charge. Customer service not at all helpful after waiting long periods. ”

NEGATIVE trustpilot

“I wish I could give 0 stars. The site didn’t work for over a month. I had an assignment due. I was so busy but I found another site which is actually free and less glitchy. Then another subscription payment to Chegg came out of my account. They refused to look into this as a complaint. They weren’t interested in the fact the site didn’t work. I wouldn’t recommend them at all. Why would a paid for site be so glitchy all the time? Then refuse refunds when they can’t deliver the service? It’s scam”

NEGATIVE trustpilot

“If I could this service 0 stars if it was an option. The customer service is rude and they could care less about the fact that they charge you for a subscription you didn’t sign up for. When you asked for a refund they say they’ll get back to you. They are trash. Do not use Chegg!”

17Reliability25 mentions
Scored from 25 mentions · low confidence
NEGATIVE trustpilot

“I wish I could give 0 stars. The site didn’t work for over a month. I had an assignment due. I was so busy but I found another site which is actually free and less glitchy. Then another subscription payment to Chegg came out of my account. They refused to look into this as a complaint. They weren’t interested in the fact the site didn’t work. I wouldn’t recommend them at all. Why would a paid for site be so glitchy all the time? Then refuse refunds when they can’t deliver the service? It’s scam”

NEGATIVE trustpilot

“Suspends my account for no reason. Just use AI at this point and don't get a subscription. ”

NEGATIVE trustpilot

“Locked me out of ALL of my citations. Waiting for support to help. I can't GRADUATE with out these citations they are a quarter of my grade in each class.”

NEGATIVE trustpilot

“The website will randomly delete your bibliography even when you are signed on. Terrible website, do not use for creating citations.”

13Support38 mentions
Scored from 38 mentions · medium confidence
NEGATIVE trustpilot

“Stay away from Chegg. All I can tell you is the results are mid and the customer service / website access when trying to cancel you subscription is worse; you will see messages like this > "Orders My Orders | Chegg.com An error has occurred. Try reloading."”

NEGATIVE trustpilot

“I wish I could give 0 stars. The site didn’t work for over a month. I had an assignment due. I was so busy but I found another site which is actually free and less glitchy. Then another subscription payment to Chegg came out of my account. They refused to look into this as a complaint. They weren’t interested in the fact the site didn’t work. I wouldn’t recommend them at all. Why would a paid for site be so glitchy all the time? Then refuse refunds when they can’t deliver the service? It’s scam”

NEGATIVE trustpilot

“If I could this service 0 stars if it was an option. The customer service is rude and they could care less about the fact that they charge you for a subscription you didn’t sign up for. When you asked for a refund they say they’ll get back to you. They are trash. Do not use Chegg!”

NEGATIVE trustpilot

“Like so many other reviews, the customer service experience is disappointing. After cancelling the service, my daughter kept getting charged after calling multiple times. We had to call Amex and blocked them. Very dishonest practices...”

24Ease of Use33 mentions
Scored from 33 mentions · medium confidence
POSITIVE trustpilot

“It is a well structured website providing human written answers, which can be easily comprehended.”

NEGATIVE trustpilot

“Stay away from Chegg. All I can tell you is the results are mid and the customer service / website access when trying to cancel you subscription is worse; you will see messages like this > "Orders My Orders | Chegg.com An error has occurred. Try reloading."”

NEGATIVE trustpilot

“Having to write an email to have your account deleted, after getting signed up as a result of trying to use Citethisforme (and finding out that everything useful is locked behind a paywall) is downright criminal.”

NEGATIVE trustpilot

“Chegg makes it impossible to delete your account. You have to go through so many steps, it gets you wondering what their motives are.. Do not trust this website.”

33Trust derived from dimensions + predator detectionview math

A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.

Reasoning

mixed complaint zone (posterior 0.244, billing-complaint tripwire at raw 25%, ceiling 50): claimAlignment=25(w0.28) vendorReply=58(w0.20) support=13(w0.12) → trust 33

Watch & learn

Video content

YouTube
Why nobody uses Chegg anymore YOUTUBE7 views

Why nobody uses Chegg anymore

GeoNomicss26 days ago

Capabilities

Key features

Homework Helper

Walks students through assignments and problems with step-by-step explanations

Education Assistant

Supports teaching and studying by explaining concepts and answering learner questions

The honest take

What users love & flag

Distinct themes surfaced across 251.3K reviews from 2 sources — each grounded in real review text, ranked by how often it comes up.

What users love5
Large database of homework questions and solutions
Step-by-step explanations for math problems
Textbook rental service availability
Mobile app accessibility
Coverage across multiple academic subjects
What users flag9
Continued billing after subscription cancellation
Incorrect or AI-generated answers replacing human experts
Removal of textbook solutions feature
Difficulty canceling subscriptions
Poor customer service responsiveness
Website crashes and technical issues
Expensive pricing for the value provided
Account suspension without clear reason
Refund policy inflexibility

Questions

Frequently asked

What is Chegg?

Chegg is a 24/7 homework assistance platform that provides instant step-by-step solutions for academic problems across subjects like math, physics, and geometry. Students can upload images of their homework questions or type them directly into the system to receive detailed explanations and guided solutions.

How does Chegg work?

Students create an account and can upload images of their homework problems or type questions directly into the platform. Chegg then provides step-by-step solutions with detailed explanations to help students understand the problem-solving process across multiple academic subjects.

What subjects does Chegg cover?

Chegg covers mathematics, physics, geometry, and other academic subjects. The platform includes specialized math notation and symbol support to handle complex equations and formulas accurately.

Is Chegg available 24/7?

Yes, Chegg operates as a 24/7 service, providing round-the-clock homework assistance. This allows students to get help with difficult problems even during late night hours or weekends when traditional tutoring or office hours aren't available.

Is Chegg free?

Chegg operates on a subscription model with Chegg Study and Chegg Study Pack plans. While some free tools are available for account holders to explore, the full step-by-step solution service requires a paid subscription.

What platforms is Chegg available on?

Chegg is available as a web tool that you can access through your browser, as well as mobile apps for both Android and iOS devices. This allows students to get homework help from any device.

Does Chegg actually help improve grades?

According to Chegg's data, 91% of their customers report achieving better grades when using the platform to understand their coursework. This statistic is based on a survey of over 600 users conducted in 2023.

Can I upload photos of my homework to Chegg?

Yes, Chegg allows students to upload images of their homework problems directly to the platform. You can also type questions directly into the system, and there's specialized support for math notation and symbols for complex equations.

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