What it is
A database-spreadsheet hybrid that lets teams build custom workflows without coding. 26.6 million monthly visits from project managers, operations teams, and marketing coordinators who need something more structured than a spreadsheet but less rigid than traditional database software. The small sample of 70 reviews leans positive on the core product's flexibility and automation capabilities, though performance complaints emerged after the recent AI feature rollout.
At a glance
Goes well beyond basic AI chat by offering proprietary workflow automation that chains multiple business processes, deep integrations with tools like Slack and Zapier, and a unique database-spreadsheet hybrid interface that transforms how teams manage structured data.
Strong evidenceQuality score
Airtable The most flexible no-code platform for databases and automations, but AI requires manual setup.
This score is our editorial judgment, computed automatically from the sources, weights, and dates shown above. It reflects the data we could verify as of July 9, 2026, not a guarantee or statement of fact about Airtable. Third-party ratings and quotes belong to their original platforms and authors. Thin data lowers our confidence label, and we say so instead of guessing. Work on Airtable? Dispute any datapoint and we will review it, publish your response, and correct verified errors.
Individual plan details haven't been verified yet — they'll appear here on the next data refresh.
Community feedback
Ratings and quoted comments below are aggregated from third-party sources and reflect those users' views, not SearchTools.ai's.
themes inside the Sentiment pillar — not score ingredients
“Para mi ha sido un libro en blanco que poder desarrollar todo un CRM. ADVERTENCIA!! Hay que configurarlo desde 0!! Pero si sabes lo que quieres y como lo quieres, te puedes crear el mejor sistema del mercado. No sera rapido…. Pero con la ayuda de Gemi** y Chat***, puedes lontar s”
“I have been using Airtable for years with absolutely no problems. With their massive AI introduction, AT went from my favorite app to the most unreliable one becoming incredibly laggy and behaving in a way I have never seen: filters, attachements and other basic functions that ”
“Airtable would not give me sensible access to my data outside of Airtable. Support was maddening and wasted weeks of my time just to find out that Airtable finds its limitations acceptable and they do not care that I cannot get my attachment data from them without one-attachmen”
“It doesn't do anything that can't be done with Excel and a bit of SQL. Documentation is scarce and contradictory. Automations don't work. Triggers are broken and can't be assigned to a button. It crashes at least once a day. Interface doesn't make any sense and appears to have be”
“Para mi ha sido un libro en blanco que poder desarrollar todo un CRM. ADVERTENCIA!! Hay que configurarlo desde 0!! Pero si sabes lo que quieres y como lo quieres, te puedes crear el mejor sistema del mercado. No sera rapido…. Pero con la ayuda de Gemi** y Chat***, puedes lontar s”
“Absolutely atrocious platform. I cancelled my subscription and they carried on charging me and just trying to find out how to cancel is virtually impossible. This isa scam tactic. shame on you. ”
“I tried the trial offer, and cancelled within my time limit, and they still charged me $24. Well they refunded me that $24 a month later and on that same Credit Card Statement, they charged me $46.64. For what??? What is going on with this business??? And they don't have a pho”
“I have asked via email to cancel my subscription twice. Had to block my credit card to do so. The wors customer service!”
“If lots of read/writes are being made to the excel spreadsheet, you are going to most likely run into problems with API call limits (Google Sheets). That is the main reason I have clients use Airtable vs a Google Sheet. However, I do try to keep things simple and use a Google She”
“I have been using Airtable for years with absolutely no problems. With their massive AI introduction, AT went from my favorite app to the most unreliable one becoming incredibly laggy and behaving in a way I have never seen: filters, attachements and other basic functions that ”
“It doesn't do anything that can't be done with Excel and a bit of SQL. Documentation is scarce and contradictory. Automations don't work. Triggers are broken and can't be assigned to a button. It crashes at least once a day. Interface doesn't make any sense and appears to have be”
“I've built a low code system for a real-estate startup and pushed Airtable to the absolute limits before (250k records, 100+ connected tables in a single base) and here's my experience. Airtable itself noticeably slows down nearing the 250k limit. It's part of the reason Airtable”
“A great tool and customer service were very helpful when I have issues. Notably Kris, Lenin and Mariano! ”
“Signed up for their product over a year ago and set up a very basic foundation and completely forgot about it. Reached out to their customer service to see if there was anything I could do to even refund a single month since it was not a service I used, I was told there is zero ”
“I have asked via email to cancel my subscription twice. Had to block my credit card to do so. The wors customer service!”
“Whoever this Riley Sparkman (riley.sparkman@airtable[dot]com). DO FREAKING REPLY TO MY EMAIL!!! I said I need it ASAP but you're not replying. It's for our business in construction. You're asking me some specific details so you can forward me to an agent and discuss this pricing ”
“Airtable is probably my favourite software. I run my whole business on it, keeping track of projects, customers, issues, invoices, etc. etc. It's like Google Sheets, but way more powerful, and more intuitive to use. It's the best-designed app I've ever used to be honest.”
“Absolutely atrocious platform. I cancelled my subscription and they carried on charging me and just trying to find out how to cancel is virtually impossible. This isa scam tactic. shame on you. ”
“Beware, this is a predatory scheme. If you sign up for a free, they make it virtually impossible to change or cancel your account. And then once they start charging you, they make it virtually impossible to stop it. They obscure which credit card they're charging and they obscure”
“It doesn't do anything that can't be done with Excel and a bit of SQL. Documentation is scarce and contradictory. Automations don't work. Triggers are broken and can't be assigned to a button. It crashes at least once a day. Interface doesn't make any sense and appears to have be”
A composite of the quality dimensions weighted by mention volume, then capped by predator / abuse-detection rules.
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Capabilities
Builds working applications from plain-language descriptions without manual coding
Builds autonomous AI agents that plan and execute multi-step tasks for you
Automates multi-step processes and routes tasks across your tools and team
Builds apps and workflows visually with little or no programming required
The honest take
Distinct themes surfaced across 44K reviews from 4 sources — each grounded in real review text, ranked by how often it comes up.
Questions
Airtable is a no-code platform that allows users to build AI-powered workflows, apps, and agents through a conversational interface. It enables enterprise teams to create sophisticated applications and automate operations across their data without requiring coding skills or technical expertise.
Users can create applications by describing their requirements in natural language through conversation with Airtable's system. The platform automatically generates no-code components and workflows based on these conversational inputs, eliminating the need for traditional development.
Airtable's AI agents can dynamically analyze patterns across hundreds of millions of records and automatically execute complex multi-step processes. They can orchestrate actions across entire operations and integrate with multiple AI model providers including OpenAI, Gemini, Llama, and Anthropic.
Airtable supports HyperDB with record limits in the hundreds of millions and can scale workflows to tens of thousands of users. This makes it suitable for enterprise-level operations with massive datasets.
Airtable offers a free tier to get started. For enterprise features and larger scale deployments, pricing is available through sales consultation.
Airtable is available as a web tool and on Android devices, making it accessible across different platforms for team collaboration.
Airtable includes enterprise-grade security with ISO, HIPAA, and SOC 2 certifications. It offers robust permissions, fine-grained RBAC, programmatic provisioning, European and Australian data residency support, and audit logs.
No, Airtable ensures that no customer data is retained or used to train AI models. All AI models run fully within Airtable's AWS environment, maintaining data privacy and security.
Unlike traditional tools, Airtable combines no-code app development with intelligent automation that works across entire datasets. Its AI agents can analyze patterns across hundreds of millions of records and automatically execute complex processes without manual intervention.
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