Agentforce

“I've surprisingly found some success with it thus far (I figure it would be useful to inject one positive take in the sea of negativity in this thread). We do not use it as a chatbot, but we've had a lot of success in transforming unstructured data (call recordings and emails) into structured data for flow automation. For example, we have one agent that is operating at ~90% success rate of taking recent call summaries + emails and suggesting relevant opp field updates. We've also seen an impro”

“Oh no shit Sherlock. When your data sucks there’s not much you can do to improve results.”

“Hard to tell if this is due to AI being unprofitable or Salesforce being a dogshit fucking company with a big moat .”

“As someone that worked with Salesforce devs and partners on their Einstein role out years before they could even spell AI I can tell you that their entire data translation suite was a pile of trash then, and is even worse with this AI nonsense. To generate actual insights the first thing you need to decide is how you want to export the data the hell out of the Salesforce platform so you can use an app or platform that can actually do what you tell it to.”

“The integration pattern for MIAW + 3rd party bot/agent is not worth it unless your organization is already planning on implementing a custom messaging client. IMO the only thing competitors have been able to offer is a cheaper price per conversation. Factor in the increased cost to implement and maintain and Agentforce becomes the clear winner.”

“LLMs are still fundamentally flawed technology, they still don't scale well. They're still limited use case and the costs for the big proprietary models are insane. Smaller more targeted models that are 10000x cheaper, might have a future.”

“It's almost as if LLM are the most overfunded, overpushed technologies in the history of the world. And yet they still want to invest in building like 500 more data centers that would continue a spiral of non-value.”

“$33k for a Premier Support plan and I have to suffer their stupid AI that never resolves any of the issues and invariably tells me I'm not logged in (when I am), and ultimately always has to send me to a live agent. Putting this friction into the support process just pisses people off.”

“Good • Deep native integration with Salesforce data, Customer 360, and Data Cloud — agents act on records, not just chat about them deep tie-in with Salesforce data and workflows is the main reason to select it over generic tools  • Strong governance layer via Einstein Trust Layer, appealing to enterprises native integration with Salesforce Customer 360, Einstein Trust Layer governance, and multi-function agent orchestration make it compelling for organizations already deep in the Salesforce ec”

“The company I work for switched to Salesforce about a year ago and it's been an absolute disaster.”

“I don't have subscription so can't read full article but saw this snippet: Salesforce says customer trust in large language models has fallen over the past year, prompting the company to rely more heavily on deterministic automation inside its Agentforce product. Executives say predefined workflows improve reliability, reduce hallucinations, and lower operating costs compared to fully LLM-driven agents. Salesforce says some customers have struggled with LLM “drift,” where AI agents lose track of”

“Here my take as someone with 10+ years selling implementations and having sold at salesforce: Agentforce roll out was awful and they won’t recover. Sierra and others are doing agents way better. It’s gotten better and likely improves but I don’t know that they can fully recover on agents. Anthropic needs salesforce more than salesforce needs Anthropic. Models will become the commodity - other models are already outperforming Claude and they can be much cheaper. There’s no moat for Claude h”

“Signature Support is legit. I don't know what our spend is. I'm sure it's borderline outrageous, but from personal experience it's night and day.”

“$33k for a Premier Support plan and I have to suffer their stupid AI that never resolves any of the issues and invariably tells me I'm not logged in (when I am), and ultimately always has to send me to a live agent. Putting this friction into the support process just pisses people off.”

“My experience: Opened a case via Agentforce — because nothing says “we value your time” like a bot that can’t actually solve anything. But the real masterpiece? When I dared to comment on my own case, a rep swooped in to inform me that since the bot birthed the case, only the bot may speak to it. Apparently, commenting on your own support ticket requires a spiritual journey back through Agentforce chat. Kafka would be proud. 👏”

“33k for premier and you still get routed through the AI chatbot is insane. the whole point of paying premium support prices is to skip the runaround. the fact that agentforce is the first thing you hit when you're already paying for human support tells you everything about salesforce's priorities right now -- they want to prove AI adoption numbers even at the cost of customer experience. have you tried the direct case submission link to bypass it?”

“I like Salesforce Agentforce for its ease of use in deployment and the flexibility it offers to expand our sales team with agents. I appreciate the ability to deploy new sales reps without hiring new headcount and I find the multi-agent deployment fascinating as it allows us to mirror our sales team and see how agents can enhance our human sales capabilities. The ability to analyze and contextualize data from conversations is incredibly powerful for enabling and empowering our sales team. I thin”

“My company had a hands-on demo with Salesforce where their literal trained staff was trying to demonstrate the product, and despite it being a brand new product, it felt like some clunky 90s software. Clicking 5 million buttons in their insanely slow UI to do anything.”

“pardon my language, but it is a bazaar experience. you need to login every time you open it. you click and for links on the trailhead site it redirects to the trailhead go application but then it again asks to login for so many times. that is useless and time consuming. I can take the hands on challenge on the application as I am using it on my mobile it is hard to access the trailhead playground on the mobile browser. is there any way I can take the hands on challenge on the mobile application.”

“Best e-learning app I have ever used. Not only for Salesforce fans like me. Update: After one of the recent updates, the app is broken - every day it asks me to log in again to get access to content. Please fix it.”